About this opportunity
Pagosa Springs Medical Center lists this Patient Service Representative (Full-time) opportunity in pagosa springs, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Service Representative (Full-time)Pagosa Springs Medical Center - Pagosa Springs, ColoradoPosition HighlightBe an essential part of the patient experience by helping patients navigate appointments, registration, scheduling, and healthcare services with compassion, accuracy, and exceptional customer service.Position SummaryPagosa Springs Medical Center (PSMC) is seeking a friendly, organized, and customer-focused Patient Service Representative (PSR) to join our Rural Health Clinic team.The Patient Service Representative plays an important role in creating a positive and seamless experience for patients from the moment they arrive or contact the clinic. This position performs a variety of administrative and clerical functions related to patient registration, scheduling, documentation, follow-up appointments, and payment collection. The PSR also supports assigned care teams by answering phones, processing messages and faxes, managing documents, and helping ensure smooth daily clinic operations.The ideal candidate enjoys helping people, thrives in a busy healthcare environment, and can balance exceptional customer service with accuracy, efficiency, and attention to detail.Why Join PSMC?Be part of the team that creates a welcoming and positive experience for our patientsBuild meaningful relationships with patients and families in our communityWork closely with providers, nurses, and other healthcare professionalsGain valuable experience in healthcare operations, scheduling, registration, and electronic health recordsEnjoy a diverse role where each day brings new opportunities to help patientsJoin a collaborative rural healthcare organization where your work makes a meaningful differenceKey ResponsibilitiesPatient Registration & Check-InWelcome patients and provide professional, compassionate customer serviceAccurately complete the patient check-in and registration processVerify patient demographics, insurance information, and required documentationCreate accurate patient encounters for clinic, walk-in, specialty, laboratory, and diagnostic imaging servicesScan identification, insurance cards, records, orders, and other documentation into the electronic health recordObtain required patient consents and registration documentationHelp ensure patient records are accurate, complete, and confidentialAppointment Scheduling & Patient FlowSchedule clinic appointments and follow-up visits according to established workflowsAnswer scheduling calls and assist patients in accessing appropriate servicesCollaborate with clinical staff to support efficient walk-in clinic scheduling and patient flowRecognize information that may indicate a patient needs immediate nurse triage and follow established proceduresMonitor no-show, cancellation, and rescheduling reportsReview schedules for errors, incomplete encounters, or missing information and make appropriate correctionsSupport scheduling for specialty and behavioral health servicesCustomer Service & CommunicationAnswer and manage a multi-line telephone system and route calls appropriatelyTake accurate messages and communicate information to care team membersMonitor and respond to assigned scheduling and referral work queuesAssist patients with general clinic information and questionsSupport patients with medical records requests and release formsMaintain professional, compassionate communication with patients, families, providers, and coworkersPayments & Insurance SupportCollect, document, and post patient payments and co-payments accuratelySafeguard cash payments according to established proceduresInform patients of available financial assistance resources when appropriateVerify insurance and authorization information as requiredSupport authorization processes for eligible patients and servicesClinic & Care Team SupportProvide clerical and administrative support to clinical staffProcess incoming faxes and upload documents to the appropriate patient recordAssist with referral and scheduling workflowsPrepare and distribute new patient and Medicare Annual Wellness documentationSupport patient outreach activities as assignedComplete opening and closing responsibilitiesAssist with training and orientation of new Patient Service RepresentativesProvide electronic health record registration support to team membersCross-train to effectively perform Patient Access Specialist functions as required by PSMCQualificationsEducationHigh school diploma or equivalent requiredCoursework in computers and/or medical terminology preferred but not requiredExperienceOne to two (1-2) years of customer service experience requiredProficient typing skills and previous experience using computers requiredPrevious healthcare, medical office, patient registration, or scheduling experience preferredLicensure & CertificationsCurrent AHA BLS certification for Healthcare Providers requiredSkillsExceptional customer service and interpersonal skillsStrong verbal and written communication abilitiesAbility to multitask and work effectively in a fast-paced environment with frequent interruptionsStrong attention to detail and commitment to accuracyAbility to remain calm and professional in challenging or escalating situationsAbility to work independently while collaborating effectively as part of a teamBasic computer proficiency, including Microsoft Office and electronic health recordsAbility to learn and become proficient in Cerner and other required systemsAdditional language skills are welcomed but not requiredWhat We're Looking ForThe ideal candidate:Genuinely enjoys helping people and providing excellent customer serviceCreates a welcoming and respectful experience for every patientIs organized, dependable, and attentive to detailCan manage multiple priorities while maintaining accuracyCommunicates clearly and professionallyRemains calm and adaptable in a busy clinic environmentWorks well both independently and as part of a collaborative care teamEmbodies PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and RespectCompensation & BenefitsBase Compensation Range: $18.00 - $22.38 hourly, based on years of relevant experience.Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.Job Type: Full-timeShift Type: WeekdaysAnticipated End Date for Posting: August 15, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.About Pagosa Springs Medical CenterPagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Rural Health Clinic team is committed to providing accessible, high-quality healthcare close to home while creating a compassionate and welcoming experience for every patient we serve.Located
Worksite address
pagosa springs, CO, 81147, US
Who can apply
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