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Job description
UCSD Layoff from Career Appointment : Apply by 9/29/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.
DESCRIPTION
Under the supervision of the Practice Manager, the Patient Service Representative provides front-desk support and performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas.
Key responsibilities include:
Greeting patients and providing excellent customer service
Completing patient check-in and check-out procedures
Scheduling and coordinating appointments
Verifying insurance coverage and authorizations
Updating and maintaining accurate patient demographic information
Auditing billing documents for accuracy and completeness
Managing appointment dispositions
Collecting co-payments
Managing and monitoring the petty cash drawer
Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments
Performing other related duties as assigned
MINIMUM QUALIFICATIONS
Three (3) years of previous related experience in a large complex healthcare setting.
Strong knowledge of third-party payors including federal, state, and private health plans.
Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Demonstrated computer skills/ability to work between multiple systems during calls.
Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.
PREFERRED QUALIFICATIONS
Experience in a fast-paced, multi-specialty clinic.
Authorization and registration experience.
Urgent (walk-in clinic) or Primary Care experience.
EPIC.
SPECIAL CONDITIONS
Must be able to work various hours based on business needs. Possible overtime.
Must be willing and able to float to other locations as requested.
Pay Transparency Act
Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.15 - $38.46
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.