About this opportunity
Bon Secours Mercy Health lists this Patient Service Representative (PSR) - Southampton Orthopedic & Sports MedicineCenter 1 opportunity in franklin, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
40 Work Shift:
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative –
Southampton Orthopedic & Sports Medicine Center 1
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
Reconciles cash drawer at the close of the day.
Performs charge entry for external services (i.e. nursing homes) as necessary.
Assists patients with online scheduling and MyChart as necessary.
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
Verifies RX benefits in electronic health record, per protocol
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)
We support your well-being – personally and professionally. Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Bon Secours Orthopedics - SH
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.