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Job description
Patient Service Representative-Radiology Front Desk Full Time DaysThis is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. The schedule is Monday to Friday, 8:30a to 5p with occasional rotation to 11:30a to 8p for PTO coverage. Rotating Saturday required (6:30a to 3p).The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.Responsibilities:Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.Completes check-in/out functions as directed.Confirms and updates patient identification and demographic/insurance information.Completes patient registration as needed.Obtains patient consents/authorizations.Collects co-payments, past due balances and point of service payments.Posts payments, process billing information and perform "end of day" cash drawer closing.Keeps waiting area clean and comfortable.Informs patients of any delays or changes in appointment status.Schedules appointments as necessary.May perform other duties as assigned.Minimum Requirements:High school diploma or GED equivalentExperience:Previous experience in a customer service positionPreferred:Bachelor's degreePrevious experience in a healthcare settingWorking knowledge of medical terminologyBilingualNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page
Worksite address
lake forest, IL, 60045, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.