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Job description
Patient Service TechnicianSchedule: Wednesday to Sunday 12:30PM to 9:00PM. On-Call rotation and Over-time.The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.Essential Job FunctionsDelivers and sets up required equipment in the customer's residence or healthcare facilityEducate customers in the proper use and care of respiratory and durable medical equipment.Complies with all applicable company policies and procedures.Develops and maintains working knowledge of:Current Home Medical Equipment (HME) products and services offered by SG HomecareAll applicable governmental regulationsManages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.Completes written patient visit reports, following setup and follow-up visits, as required.Assists in resolving customer equipment problems.Fulfill administrative needs and process all orders in a timely, accurate manner.Promotes services and products to referral sources in the community, as appropriate.Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.Assists with the implementation of quality improvement to meet company, state, and federal standards.Maintains home oxygen systems through regularly scheduled visits to customersPerforms routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.May be required to clean, disinfect, and assist with equipment repairs.Ensure that the vehicle is always fueled and ready for useKeep mileage records and repair records up-to-dateEnsures all serialized equipment is properly delivered and tracked for inventory control purposesOther duties as assignedMust participate in mandatory on-call and call-back program to respond to emergenciesNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.RequirementsMinimum QualificationsPossesses high school diploma or equivalentPrevious experience or successful completion of training for home medical equipment preferred (not necessary)A valid driver's license in good standing and at least one year of driving experience to perform the job safelyExcellent navigation skills and proficiency in using navigation applications to determine the best routeTime management and organizational skills to keep track of deliveries and stay on scheduleExceptional communication skills and interact professionally with clientsPhysical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicleMust be punctual and dependable to arrive at destination on timeAbility to read maps, research, and plan for traffic, construction, and weather delaysMust be able to travel by plane and automobile (if necessary).Must be available to work evenings, weekends, and holidays if needed
Worksite address
glendale, CA, 91226, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.