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Job description
Patient Services Associate (PSA) for Behavioral Health Service Line (BHSL) Child Diagnostic UnitThe Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.Qualifications:Minimum QualificationsHigh School Diploma, GED, or formal education equivalent1 year of work experience in the Health Care fieldExcellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelinesSuccessful completion of the UAMS PCT and PSC coursesAdditional Information:Greet and assist patients, families, and visitors in a professional and compassionate manner.Register patients and verify demographic, insurance, and financial information.Schedule, reschedule, and confirm appointments for behavioral health providers.Answer incoming telephone calls and direct inquiries appropriately.Maintain patient records and ensure accurate documentation within the electronic health record (EHR) system.Obtain and process referrals, authorizations, and insurance verifications as required.Collect copayments and process payments according to organizational procedures.Coordinate communication between patients, providers, therapists, case managers, and other healthcare team members.Assist with patient check-in and check-out processes.Monitor provider schedules and assist with appointment management to optimize patient flow.Maintain strict confidentiality of patient information in compliance with HIPAA and organizational policies.Support behavioral health staff with administrative tasks, reports, and correspondence.Identify urgent patient concerns and appropriately escalate matters to clinical staff.Perform other duties as needed.PHYSICAL REQUIREMENTSStand: FrequentlySit: FrequentlyWalk: OccasionallyBend, crawl, crouch, kneel, stoop or reach overhead: FrequentlyLift and carry weight: 25 lbsPush and pull weight: 25 lbsUse hands to touch, handle or feel: FrequentlyTalk: ContinuouslyHear: ContinuouslyTaste or smell: OccasionallyRead, concentrate, think analytically: ContinuouslyPhysical Environment : Inside Medical Facility EnvironmentSalary Information:Commensurate with education and experienceRequired Documents to Apply:List of three Professional References (name, email, business title), ResumeOptional Documents:Special Instructions to Applicants:Recruitment Contact Information:Please contact for any recruiting related questions.All application materials must be uploaded to the University of Arkansas System Career Site do not send to listed recruitment contact.Pre-employment Screening Requirements:This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Benefits Eligible:Yes
Worksite address
little rock, AR, 72204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.