This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Patient Service AssociateThe Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.Role and Responsibilities:Patient Experience: Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance: Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA: Consistently ensure and maintain patient confidentialityOther: Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQualifications:Associates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, requiredExceptional customer service skillsExcellent verbal and written communication skillsProven ability to multi taskProblem solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPhysical Requirements/Work Environment:Candidate must be available to work on site the following hours: Monday, Tuesday, Thursday and Friday from 8:00am-5:00pm and Wednesday from 10:00am-7:00pm 1 Saturday a month is also a requirement Minimal physical effort. Must be able to operate computer and telephone continuously Regular regional travel as necessary, requiredCommunity Health Center Company Benefits for Full-Time Employees:For Health & Wellness Medical plans with Health Spending and Flexible Spending Accounts Health Reimbursement Arrangement Accounts Dental and Vision Plans Wellness Incentive Program Life and Disability Insurance Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.For Financial Success 403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance: Paid time off Paid Parental Leave Paid holidays Employee Assistance ProgramsFor Professional and Educational Advancement Tuition ReimbursementOrganization Information: Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare.Location: Community Health Center of Clinton City: Clinton State: Connecticut Time Type: Full time
Worksite address
clinton, CT, 06413, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.