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Job description
Patient Service AssociateThe Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.ROLE AND RESPONSIBILITIESPatient Experience: Provide exceptional customer service to all patients, visitors and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits dailyInsurance: Verify active insurance coverage and status and update information as necessary Collect patient payments, balances and copays Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date Complete end of day reporting and ensure records balancePhones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA: Consistently ensure and maintain patient confidentialityOther: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement Supports manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assignedQUALIFICATIONS Associates degree, medical office or medical assistant degree required Bilingual skills, Spanish speaking, Required Exceptional customer service skills Excellent Verbal and written communication skills Proven ability to multi task Problem Solving and critical thinking skills Excellent organizational skills Healthcare experience in Medical, Dental, or Behavioral Health preferred Experience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENT Hours will vary; one Saturday shift per month required Minimal physical effort. Must be able to operate computer and telephone continuously Regular regional travel as necessaryOrganization Information: Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare.
Worksite address
hartford, CT, 06103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.