About this opportunity
Fairview Health Services lists this Patient Services Coordinator - Flexible Workforce opportunity in shoreview, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Overview
We have an exciting opportunity for a patient services coordinator (PSC) to join our rehab flexible workforce team and support up to 25 outpatient rehab clinics across the Twin Cities metro area!
The ideal PSC is empathetic and has excellent communication skills and compassion to help patients, staff and visitors. Also, a successful PSC is very organized and detail-oriented to manage administrative tasks. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for rehabilitation clinics. This role creates the “first impression” with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.
FTE: 1.0, authorized for 80 hours per pay period.
Schedule: Monday - Friday with variable start and stop times between 6:30am - 6:00pm.
Travel up to 25 different sites throughout the metro area! As far north as Elk River and as far south as Burnsville.
Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!
Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
Responsibilities
Completes scheduling and registration functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record
Arrange for interpreter services when appropriate
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Knowledge of applicable equipment/processes
Ability to coordinate and document operational processes
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Adaptability
Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
Travels to and provides care in multiple settings as assigned
Demonstrates personal flexibility to meet staffing and patient needs
Manages unanticipated changes throughout the day
Demonstrates ability to provide care with a variety of clinical populations
Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
Adaptable in responding to demands of multiple processes and supervisors
Preferred Qualifications
Vocational/Technical Training
Clerical/scheduling experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.