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Job description
Title: Care Coordinator
Job Category: Insurance
Requisition Number: CAREC
Job Type: Full-TimeIndianapolis, IN, 46240, United States
Description
Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.
As we continue to expand our reach, we're looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you're supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.
Why You Should Apply:
We offer health, dental, and vision benefits plus HSA incentives
401 (k) match with personal finance seminars and one-on-one assistance
Tuition Reimbursement
Training and Orientation at our Headquarters in Indianapolis
Mentorship Onboarding Program
Employee Recognition Program
Leadership Development Program
Health and well-being initiatives through our Employee Assistance Program
For prompt communication, we encourage applicants to opt into texting during the application process.
The Position: We are looking for Care Coordinator to join our team!
Education and Experience:
High School diploma
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Basic computer skills including but not limited to data entry, email, and internet
Ability to communicate telephonically
Ability to maintain confidentiality
Excellent verbal and written communication skills
Ability to work independently, be detail oriented and organized
Ability to meet multiple competing deadlines
Excellent customer service skills
Meet attendance schedule with dependability and consistency
Overview:
The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.
Below are some key functions and skills for this opportunity:
Communication and follow up on all Internal Request Queues
Contact with provider offices to follow up on patient requests
Contact with patients to follow up on Internal Requests tickets
Customer Contact to follow up and survey results
Responds to email and phone calls within 24 hours
Review and resolve service Sales Paperwork Tickets
Communicates with Care Coordinators and other departments for resolution of tickets
Mentoring of new employees entering the department
Track internal request queues to ensure department metrics are met each month
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
indianapolis, IN, 46224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.