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Job description
Patient Care CoordinatorTahoe Family Hearing Clinic, PC, a privately-owned Audiology practice in South Lake Tahoe, CA, is seeking a part-time Patient Care Coordinator to join our team. We have been helping patients in our community since September 2022 and we are passionate about providing both the best patient experience and industry leading hearing healthcare technology the market has to offer.We seek a patient-focused customer service administrative office professional who is passionate about helping people and interested in developing a career in the field of Audiology.If you are motivated to go above and beyond, inspired by working with the best team, and compelled to do the right thing then our organization is exactly what you've been looking for.Culture, attitude, and attributes are very important to us so the ideal candidate must be:People-orientedIndependentPatient-centric with great listening skillsAn organized multi-taskerDetail orientedA self-starter who exudes positive energyFriendly & compassionateA great teammateExcited about professional developmentThe following DUTIES & RESPONSIBILITIES are central to the role:Manage patient scheduling including discussing patient requirements, confirming patient details, and scheduling appointments in alignment with provider requirementsFoster patient satisfaction and improve clinic productivityInsurance verifications & prior authorizationsMaintain and foster strategic vendor relationships including invoicing departmentMaintain patient records & manage patient chartsInventory management in electronic medical records systemExtensive customer service utilizing email, phone calls, text messages, and in-person interactionsProcess hearing aid orders, cleanings, and repairsAssist audiology team with other audiology aid functionsHIPAA compliance and ethicsAssist operations with office managementCommunity outreach and office marketingMaintain clean, organized, and welcoming clinic environment by completing routine office upkeep and cleaning responsibilitiesTo ensure success, candidates should also possess the following EXPERIENCE & SKILLS:Minimum 1 year sales or customer services experienceProficiency in insurance verifications, authorizations, and other required patient benefit determinationDemonstrated experience building strong positive relationships with patients, strategic vendors, and community membersAn ability to communicate verbally and in writing with utmost clarityProficiency with Microsoft Office suite of productsProficiency with Google Suite of productsHigh School DiplomaBusiness school or Associate degree preferredBilingual in English and Spanish preferredWe offer a competitive hourly compensation, flexible schedule, and deliver career growth opportunities.Candidates must be authorized to work in the US for any employer.
Worksite address
south lake tahoe, CA, 96150, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.