About this opportunity
Neighborhood Healthcare lists this Patient Services Medical Assistant opportunity in perris, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Services Medical AssistantCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.The Patient Services Medical Assistant (PSMA) works to support the mission and vision of Neighborhood Healthcare by supporting the clinic with front and back-office tasks. This role will direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.The scheduled work hours are Tuesday - Friday, 8:30 AM - 5:30 PM (lunch 12 - 1 PM) and Saturday, 8:30 AM - 4:30 PM (lunch 12 - 1 PM).ResponsibilitiesPatient Services Representative:Assesses incoming phone calls to determine the correct course of action based on customer's information and needsCorresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mailConducts appointment reminder calls to all patients; including noted documents required for their visitImpacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracyProvider and Team SupportGenerates daily lists of scheduled appointments for the clinicShares accountability for overall patient health outcomes by working in coordination with care teamsOperates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholdersClinical AdministrationSchedules appointments and enter all required data into electronic schedulerTracks and records filled and cancelled appointmentsPrepares patient charts prior to their appointmentsVerifies patient appointments and arrival time at registrationReceives and records patient payments in computer and ledger for services receivedVerifies patient records are up to date and accurate; makes appropriate changes in computer system, as neededCompletes ongoing/annual training for position complianceMedical Assistant:Direct Patient CareCommunicates and performs clinical care services with patientsTakes patient vital signs and obtains patient intake informationDiscuses patient needs and provides education and resources to patients directlyEnsures exam rooms are stocked, cleaned, and set up for examinations and proceduresProvider And Team SupportCoordinates provider workflows to ensure efficient patient careEnsures the provider has all pertinent information required for each patient visit including diagnostic images, labs, procedure tray set-ups, and required screeningsAssists other providers and care teams in Chiropractic, Acupuncture, and Podiatry medicine departments as neededClinical AdministrationUtilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the providerConveys information to patients via telephone or email under the direction of a provider or Registered NurseProvide patient with requested documents after review to ensure forms are complete, accurate, and executed by the providerCompletes ongoing/annual training for position complianceEducation/ExperienceHigh school diploma/GED requiredValid Medical Assistant Certificate from an accredited program requiredCurrent Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.One year customer service experience required; in a healthcare setting preferredExperience working with electronic medical records and multi-phone lines preferredBilingual (English/Spanish) highly preferredAdditional Qualifications (Knowledge, Skills and Abilities)Excellent verbal and written communication skills, including superior composition, typing and proofreading skillsAbility to interpret a variety of instructions in written, oral, diagram, or schedule formKnowledgeable about and experience with customer service etiquette and protocolsAbility to interact effectively with clinic personnel, patients, and diverse populationsAbility to successfully manage multiple tasks simultaneouslyExcellent planning and organizational abilityAbility to use computer programs, such as spreadsheets and databasesAbility to work as part of a team as well as independentlyAbility to work with highly confidential information in a professional and ethical mannerPhysical RequirementsAbility to lift/carry 20 lbs/weightAbility to stand for long periods of timePay Range: $24.95 - $34.93 per hour, depending on experienceCompensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
perris, CA, 92570, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.