Job description
Category: Customer Service
Location:
Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the
Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.
The Patient Services Representative will perform the functions outlined below:
Handle patient calls related to their outstanding balances
Transcribe voicemails from patients and returns the patients' message
Facilitate payments utilizing client software application
Review all records and makes necessary financial responsibility transfers
Check patient eligibility through insurance online website
Make payment plan arrangements for patients experiencing financial difficulty,and small balance write-off based on the Clientestablished guidelines
Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
Stay up to date with the changes that affect client’s reimbursements
Understand how the medical insurance industry works
Thoroughly notes all encounters/accounts worked
Always maintain HIPAA guidelines. Patient confidentiality is critical
Know how to read an Explanation of Benefit (EOB) to determine patient vs clientliability.
Requirements
Requirements
Graduate of any4-year course
Must have at least 1 year prior experience inbound customer service support preferably in the U.S.medical billing industry
Possesses keen attention to details
Must have excellent English written and oral communication skills
Willing to work under pressure
Willing to work U.S. hours
DetailsOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.