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Job description
Patient Services Representative (PSR) – Physician Office - The Perinatal Center - St. Mary's Hospital - Richmond, VAThe Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.Essential Functions:Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful mannerProcess admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systemsAbility to answer internal and external calls in a friendly and helpful mannerMust possess the ability to troubleshoot and resolve problems promptlyEnsures patient flow is maintained and informs Supervisor of any department and patient issues immediatelyCoordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patientsOther duties as assignedEducation:High School Degree or GEDExperience:Prior experience in the healthcare field or a related area is preferred but not requiredKnowledge of medical terminology preferred but not requiredKnowledge in Microsoft Office, Cadence, and Connect care preferred but not requiredHealthcare/Medical Receptionist experience preferred.Skills & Abilities:Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsBon Secours Mercy Health is an equal opportunity employer.Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more*Benefits offerings vary according to employment status.
Worksite address
richmond, VA, 23220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.