Patient Services Representative - Work From Home

Job description

Job title Patient Services Representative - Work From Home About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Patient Services Representative - Work From Home Job Description:

Build your healthcare career from home while helping patients get the care they need.

Sagility is hiring experienced Patient Services Representatives to join our growing work-from-home team. In this role, you'll be an important connection between patients and their healthcare teams, helping make the healthcare experience easier through accurate scheduling, clear communication, and exceptional service.

If you have strong call center customer service experience, enjoy helping people, and are comfortable navigating multiple systems while maintaining a high level of accuracy, we want to hear from you.

Compensation & Incentive Opportunity

Starting Pay: $15.00/hour

Upon successful graduation from training, base pay increases to $16.50/hour .

Eligible employees may also have the opportunity to earn performance incentives based on established attendance and performance requirements:

Training & Nesting: Opportunity to earn up to an additional $2.00/hour

Production: Opportunity to earn up to $18.50/hour , inclusive of applicable incentives

Incentive eligibility, requirements, and payment are subject to program guidelines and will be communicated by Operations Leadership.

What You Will Do

As a Patient Services Representative, you'll help patients access healthcare services by providing professional, compassionate, and accurate support.

Your responsibilities may include:

Scheduling and managing patient appointments

Assisting with referral coordination and care-related communications

Accurately documenting patient information and interactions

Navigating multiple healthcare and scheduling systems

Answering questions and helping patients understand next steps

Communicating with patients, clinical teams, and other healthcare partners

Using active listening and empathy to understand patient needs and concerns

Maintaining accuracy, confidentiality, and professionalism during every interaction

Delivering an exceptional patient experience in a fast-paced call center environment

What We Are Looking For

Successful candidates will bring a strong combination of customer service experience, attention to detail, professionalism, and technical confidence.

Required Qualifications:

At least 1 year of customer service experience in a call center environment

Typing speed of 25 WPM or higher

Strong verbal and written communication skills

Excellent attention to detail and documentation accuracy

Ability to actively listen, demonstrate empathy, and communicate professionally with patients

Ability to navigate multiple computer applications and systems simultaneously

Ability to successfully complete the required hiring and assessment process

Ability to meet all work-from-home technology and workspace requirements

Preferred Qualifications:

Previous healthcare customer service, patient scheduling, medical office, clinical support, or healthcare call center experience

General knowledge of medical terminology

Experience using electronic health record (EHR), patient scheduling, or healthcare information systems

Experience with Epic or similar healthcare platforms is strongly preferred

Training & Schedule

This opportunity includes approximately:

4 weeks of training followed by 2 weeks of nesting/support.

Training is conducted Monday through Friday.

This position supports business operations between 7:45 a.m. and 5:15 p.m. Pacific Time , and candidates must be able to work a schedule that falls within the required operating hours.

Candidates may be considered from eligible locations across the Pacific, Mountain, Central, and Eastern time zones . Your working hours will vary based on your local time zone.

Schedule availability and attendance during training are important requirements for this opportunity.

Work-From-Home Requirements

To help you succeed in a remote environment, Sagility will provide company-designated computer equipment, including a laptop, headset, camera kit, and USB hub.

Employees are responsible for providing required peripherals, including:

One monitor, minimum 19 inches, meeting applicable compatibility requirements

Wired keyboard

Wired mouse

Ethernet cable

Reliable high-speed internet

A dedicated, hard-wired internet connection

A minimum internet speed of 50 Mbps download and 15 Mbps upload is required. Wi-Fi and wireless connections are not supported for performing this role.

Additional equipment specifications and setup instructions will be provided during the hiring and onboarding process.

Additional Requirements

Candidates selected for this opportunity must successfully complete all applicable pre-employment requirements, which may include:

Job-related assessments

Recruiter and Operations interviews

Background screening

Drug screening

Work-from-home technology verification

Additional employment and compliance requirements, as applicable

Grow Your Career With Sagility

This is more than a customer service role. It's an opportunity to build experience in the healthcare industry while helping patients navigate important moments in their care.

High-performing employees who demonstrate strong communication, reliability, accuracy, leadership potential, and a commitment to exceptional service may have opportunities to grow their careers within Sagility.

Sagility is an Equal Opportunity Employer/Vet/Disability

Location:

USAUnited States of America

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.