Job description
This is a remote position.
Rockstaris hiring a full-time Patient Services & Scheduling Virtual Assistant on behalf of a large, high-volume performance therapy practice.
This role is specifically customer service and inbound communication, managing inbound patient communication, primarily phone calls, texts, and chats, to help the existing customer service team handle volume more efficiently. The ideal candidate is a fast, confident communicator who can move through scheduling calls and patient intakes quickly and professionally, allowing the rest of the CSR team to focus on billing and schedule density management.
This is an excellent opportunity for someone who thrives in a fast-paced, high-volume environment and genuinely enjoys being the first point of contact for patients.
About Our Client
Our client is a mission-driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:
Integrity — operating with professionalism, ethics, and accountability
Performance — supporting the whole person to achieve better outcomes
Community — delivering trusted, high-quality care within the communities they serve
Their culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.
Key Responsibilities
Inbound Customer Service — Primary Focus
Answer inbound patient phone calls, practice averages 800–1,000 calls per week with AI currently handling approximately 30%
Handle scheduling requests and new patient intakes via phone, text, and chat
Confirm patient appointments and send appointment reminders
Manage appointment rescheduling requests promptly and accurately
Respond to patient FAQs and inquiries via phone, text, and chat
Explain insurance benefits to patients when applicable
Ensure patient privacy and confidentiality at all times
Communication & Coordination
Answer calls and assist patients virtually through Weave
Send appointment reminders and follow-up communications
Coordinate with medical staff on daily schedule updates as needed
Maintain accurate patient information within Raintree EHR
Tools & Systems
Raintree (EHR)
Weave (Phone & Communications)
Google Chat
Requirements
Amenable to work Monday–Friday, 8:30 AM.–5.00 PM Pacific time
Proven experience in a high-volume patient-facing or customer service role, preferably in a healthcare setting
Confident, clear, and efficient communicator, ability to move through calls quickly without sacrificing professionalism
Comfortable managing simultaneous communication channels: phone, text, and chat
Experience with scheduling and patient intake workflows
Familiarity with Raintree or similar EHR systems is a plus
Excellent spoken and written English communication skills
Reliable, punctual, and able to perform consistently in a fast-paced team environment
Non-Negotiables
Ability to handle calls quickly and efficiently, slow or inefficient call handling is a dealbreaker
Excellent verbal English communication skills
Reliable and consistent, this role directly impacts patient experience and team capacity
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.