Job description
Description
Join Us at TailorMed – Transforming Healthcare Affordability
Awarded Best in Class in Health Equity 2025
At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.
Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network—deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies—we’re reshaping healthcare with innovative automation and industry-leading partnerships.
If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at .
The Patient Support Advocate acts as an extended resource for patients, working to secure clear outcomes on affordability applications and claims status. This role is critical to maintaining accurate, efficient, and quality-driven documentation throughout the process.
Responsibilities
Outbound calls to programs and payers to obtain claims and application status
Inbound call engagement and facilitation to appropriate team members
Fax management and facilitation across clients
Data entry across EMR + internal CRMs
Application approval and denial review
Requirements
2 years of experience in a healthcare environment
Experience working within a EMR/EHR system is a plus
2+ years in heavy outbound call environment
Customer service experience and etiquette
Experience in working in remote environment
What We Offer
Competitive salary + equity
Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
401(k) plan with a 4% employer match
Paid holidays, vacation, and sick leave
Six weeks of paid parental leave
Company-paid life insurance
New MacBook, plus all of theCompany provided equipment and technology you’ll need to be successful in your role
The opportunity to help shape the future of healthcare
TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.
At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.