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Job description
Customer Support Specialist
Onsite- Pittsburgh
Company Overview:
We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
The Role:
As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.
This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.
Compensation - $19-$21/hour
What you'll do:
Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Accurately documents all contact details to ensure patients receive timely and seamless support.
Use available resources and tools to find clear, accurate answers for patients.
Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
Maintain confidentiality of patient and proprietary information
Participate in continued education on product changes, new features, and product launches
Qualified Candidates:
High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
No prior customer service experience required ; we're looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
Sound technical skills, analytical ability, good judgment, and strong operational focus
Fast learner with strong technical aptitude and the ability to learn complex new software quickly
Strong verbal and written communication skills
Comfortable working with ambiguity and shifting priorities
Curious mindset with a desire to continuously improve
Self-starter and go-getter who takes initiative and ownership
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Location/Hours:
Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
Availability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
Availability for rotating Saturday shifts 9am-5pm
Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
Free shuttle service
Worksite address
pittsburgh, PA, 15205, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.