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Job description
Payment & Correspondence Processor IIThe Payment & Correspondence Processor II supports the main functions of the Payment & Correspondence Team and has a wide-range of responsibilities in some or more of the following areas: Outgoing manual bill requests to taxing authorities, tax bill review – keying and verifying amounts, bill vault - reporting to our customers, incoming mail sorting, letter correspondence, and monitoring EFT/ACH funds and physical checks for balancing prior to accurate payment remittance. All functions of this team require attention to detail and ensuring deadlines are consistently met.Borrower & Agency Notification LettersIssues Delinquent Tax Notification letters to mitigate homeowner impact to their escrow accountResponsible for the analysis and approval of outbound files to customers and vendorsCreate manual letters via mail mergeInteracts with print vendors regarding production assignments or concernsTag letters with ADA requirements for customers online accessibilityMonitors regulatory requirements for NJME2 and NY953 LettersBorrower MailOpens incoming mail, date-stamp, sort and prioritize within 24hrsIdentifies contract information, image, and index incoming mailResearches, identifies and returns mail that was incorrectly receivedValidates POP (Proof of Payment) documentation from borrowers for authenticity, updates system of record with findings, and creates acknowledgement lettersResearches "undeliverable" return mail for BNA errors and notifies clientsBill ProcessingPrepares outgoing bill requests and registrations to taxing authoritiesOpens incoming mail from taxing authorities and routes to appropriate processAuthenticates all tax bills received and confirms correct taxing authority mailing address, phone number, contact information and due datesUtilizes 10-Key tax amounts into LERETA's TCSL (Tax C Service Search Listing) SystemImages and indexes customer documents for proper uploading to LERETA's WebXtender SystemDistributes outsourcing mail according to lender approved mail matrix. In some cases, in Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc.Prepares outgoing tax amount reports to lendersMatches necessary bills to report listings for clean organized packages to the lendersInitiates and prepares timely and accurate reporting files for various lendersPayment ProcessingCash Management - Expedites the identification of incoming electronic funds and lender checks to key check details into payment database for mass paymentsBalance Sheet - Accurately balances funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance. Reviews daily cash flow to ensure account reconciliation prior to remittance of funds to the taxing authorityFrequently analyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheetsFiles and pulls necessary tax bills for payment processing. Matches necessary bills to payment listings for clean organized payment packages to the taxing authoritiesEvaluates position of funds in-house against various service level agreements to determine best processing path supporting team goals and customer expectationsUtilizes internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA and all other electronic funds for taxing authoritiesInitiates and prepares timely and accurate electronic funds transfers to various taxing authoritiesUploads payment file details to taxing authorities vendor websites (Auto Agent, GovTech, and Grant Street) and ensure that procedures and policies are followed for excess funds during uploadCustomer Service & RequestResponds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate mannerAssists with slightly more difficult research as needed for complaints and escalated mattersCompiles documentation to respond to regulatory audits (REGAB, SSAE18) and customer audit requestsQuality Control & ProductionProvides details of quality issues found throughout process to immediate Team Lead or SupervisorAccurately prepares production/statistical reports as applicableMaintains/exceeds production standards while continuously pushing to increase productivityTeamworkEffectively communicates ideas and opportunities to increase processing efficienciesEscalates compliance or variance concerns to Management TeamBuilds effective working relationships and collaborates as a team playerDepartment Support & TrainingSupports new ideas, policies, or proceduresAssists Payment & Correspondence Lead and/or Payment & Correspondence Supervisor with identifying issues with team membersAssists Payment & Correspondence Lead and/or Payment & Correspondence Supervisor with delegating of work during peak cyclesAssists Payment & Correspondence I with difficult and/or exceptions to the normal processAssists with training of fellow team members, specifically temporary team members that are brought on during peak cyclesCore CompetenciesMust be able to type 50 wpmMust be able to use 10-key by touch; 9k or above with 98% accuracyMust be a team player and can work in a team environmentMust possess effective communication skills, both written and verbalMust be able to work in a fast-paced, high volume, and customer-focused environmentMust be able to accurately meet deadlines and work overtime during peak seasons (as needed)Required Education/ExperienceHigh School Diploma or equivalentSix (6) to twelve (12) months experience as Payment and Correspondence Specialist I or equivalentIntermediate knowledge and understanding of Payment & Correspondence Team Databases (Bill Acquisition and/or Payment)Intermediate knowledge and understanding of LERETA's Mainframe and platforms for processingIntermediate knowledge of LERETA's tax cycles including higher level of complexity pertaining to state and agency requirementsSalary Range: $17.16 - $21.45Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
pomona, CA, 91768, US
Who can apply
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