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Job description
Payment Posting And Collections SpecialistMedical Company is seeking a dedicated Payment Posting and Collections Specialist to be responsible for the following:Provide prompt, accurate, and professional resolution to patients, payer, and internal inquiries.Reconcile cash deposits to posted account transactions to ensure accuracy and balance.Perform daily cash drawer reconciliation and resolve discrepancies as needed.Interpret Insurance Explanation of Benefits (EOBs) and effectively explain coverage, payments, and patient responsibility to patients.Post patient and insurance payments for assigned payers.Contact patients regarding outstanding account balances, process payments, and establish payment arrangements in accordance with company policies.Reconcile Electronic Funds Transfer (EFT) deposits, verify payment accuracy, and forward documentation for processing.Manage and maintain the Financial Hardship Renewal Program, including required documentation and follow-up.Monitor and maintain payment status for cash rental accounts.Calculate, process, and document patient and payer refunds in accordance with company policies and procedures.Analyze reimbursement and payment data, identify discrepancies, and recommend resolutions for complex billing and reimbursement issues.Maintain and update the Brightree Patient Collections Dashboard on a daily, weekly, and monthly basis.Utilize electronic medical records (EMR), healthcare information systems, and other healthcare applications with proficiency and accuracy.Assist leadership in the development, implementation, monitoring, and maintenance of policies and procedures related to compliant documentation and billing practices.Maintain strict confidentiality regarding patient account information and the financial affairs of the organization.Utilize insurance web portals to research, locate, retrieve, and download eligibility, claim, and payment information.Perform other duties and responsibilities as assigned by management.Job RequirementsKnowledge of medical terminology, insurance coverage guidelines, and payer documentation requirements.Strong computer proficiency with the ability to navigate multiple systems, applications, and web-based portals simultaneously.Excellent verbal, written, customer service, and phone communication skills.Strong organizational, analytical, and problem-solving abilities.Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.Detail-oriented, self-motivated, and able to work independently with minimal supervision.Ability to work collaboratively in a team environment.Commitment to maintaining confidentiality and regulatory compliance.Proven ability to learn new technology, workflows, and processes.Dedication to delivering exceptional customer service and creating a positive patient experience.Work HoursMonday through Friday 8:30-5:00 pmOne Saturday per month, 9:00-1:00 pm
Worksite address
utica, NY, 13501, US
Who can apply
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