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Job description
Job TitlePerforms a variety of complex financial, clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens. Works closely with internal staff to ensure information is passed to billing personnel, meter personnel, permitting and loan personnel.Job DescriptionFinancial:•Performs accounts payable/accounts receivable functions within the Utility Call Center.•Multiple payment processing & financial reports daily and monthly.•Internal adjustment request form, review and processing.•Assistants in the collection of asset information& helps coordinate the asset disposal program.•Balances assigned accounts, systems and reports.•Designs and provides timely reports. Reviews processing assignments, reviews and monitors all reports prior to distribution to staff and management.•Conducts internal audits with Naviline to be assured customer accounts are reflected accurately.•Works with Supervisor and Manager to monitors contracts within the call center.•Collections and Write-offs. Audit invoice with collections company, respond to disputes, process collection report, report payments to collection agency under contract.•NSF dispute resolution and follow up, NSF check report, including generating work order for turn off.•Prepares required documents to recover disaster related expended funds for Customer Service Team.•Transaction Center to reverse payments, adjust off miscellaneous charges, transfer balances, reverse balance transfers, charge miscellaneous fees.Customer Service & Leadership:•Conducts investigations to resolve complex customer/Vendor inquiries, issues and concerns. Provides advance information to customers, staff and management. Takes initiative to contact customers and/or vendors on difficult issues.•Is professional and uses tact in dealing with and responding to all customers, both internal and external.•Helps supervisor in scheduling staff for optimum coverage and enters timecard into Kronos in Supervisors absence.•Participates in performance evaluations and progressive discipline issues with staff. Documents their actions to correct behavior and/or work deficiency of employee.•Coaches, mentors and motivates staff while also providing instruction and training development.•Assist with retention records processing, answering phones and prepares correspondence which may include surveys.Work Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.About YouMinimum Qualifications: An Associate's Degree from an accredited college or university in Accounting or Finance plus two (2) years experience in auditing procedures, inventory control, basic real estate or bookkeeping/financial duties. Year-for-year basis may substitute for the college degree. A Bachelor's Degree from an accredited college or university in Accounting, Finance or in a highly related field may substitute for the required experience.Preferred Qualifications: Two (2) years of government experience preferred.Job Competencies: Expert skill in computer programs such as: Microsoft Outlook (email, chat, scheduler), Word, Excel, SharePoint, E-Net, Naviline/Central Square, On Base, Amanda, Maximo, Electronic Filing Systems (EFS), Works. Uses sound independent judgement; possesses high level of technical knowledge; demonstrates ability to handle complex and difficult customer issues; is professional and uses tact in dealing with and responding to all customers, both internal and external; consistently demonstrates an advanced ability to perform supervisory functions.About Everything ElsePay: $18.32 - $23.36This Posting is currently Open Until Filled
Worksite address
sarasota, FL, 34240, US
Who can apply
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