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Job description
We're a small, locally owned, familyrun business proudly rooted in our Maine community, and we're looking for the right person to join our closeknit team.
Working with us means more than just a job, it means becoming part of a workplace where people are valued, contributions are noticed, and relationships matter.
Position Summary
The Client Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records
Maintain a high rate of client retention through high quality customer service
Identify and resolve internal discrepancies
Research client inquiries concerning paychecks or payroll in general
Support and contribute to a positive work environment that fosters a high level of team performance through own work and behavior
Continue knowledge of payroll software system and changes in wage and tax laws
Maintain Client files in a confidential and secure manner
Research and resolve client/system problems
Establish and maintain a positive working relationship with clients, agencies and coworkers to promote quality service image
Display maturity in securely handling sensitive and confidential client and employee information
Other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities) Prior experience in a customer service environment
Prior experience processing payroll a plus
Excellent telephone, communication and interpersonal skills
Detail-oriented, well organized; high degree of accuracy
Proficient in Microsoft Office (Word, Excel, Outlook)
Knowledge of payroll software or ability to learn specific applications
Professional, drive, motivated self-starter
knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Professional in appearance and behavior
Ability to work beyond regular work hours when needed
Reliable and dependable
Payroll Management Inc. is an EEO Employer - M/F/Disability/Protected Veteran Status
Worksite address
auburn, ME, 04211, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.