About this opportunity
Montage International lists this PBX Operator (Full Time) opportunity in newport coast, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PBX OperatorThe PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.Essential FunctionsAnswering and processing all incoming/outgoing guest and in-house callsProviding prompt and courteous switchboard services to our guests, including message taking when necessaryForwarding messages and faxes as needed to guests and various departmentsAnswering basic inquiries for guests in a courteous and efficient mannerRemaining aware of daily events, restaurant, entertainment, and special events in local areaEnsuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standardsManaging 3-4 calls per minutePosting appropriate telephone charges when requiredAdhering to safety regulations and emergency proceduresActively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and moreAssisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessaryPerforming any other job related duties as assignedQualificationsHigh School Diploma or equivalent requiredPrevious communications or switchboard experience preferredClear and effective verbal and written communication skills requiredMust be willing and able to multi-taskBasic knowledge of computers and computer-aided research requiredMust have excellent telephone etiquette and customer service skillsPhysical RequirementsMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.The pay scale* for PBX Operator is $21.75.*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Worksite address
newport coast, CA, 92657, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.