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Job description
Peer Support Specialist
Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.
Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. In Idaho, our Mobile Response Team (MRT) provides 24/7 crisis response to youth and adults in mental health, behavioral health, and suicidal crisis throughout regions 1 and 2. We respond in the community in teams of two: a peer support specialist paired with an affiliate clinical staff member. We are looking for Peer Support Specialists to meaningfully engage with various clients and families, provide de-escalation and support to them during crisis, and connect them to resources and community-based services as needed.
Schedule:
8p Thursday - 8a Friday, 8p Friday - 8am Saturday, 8p Saturday - 8a Sunday + a 4-hour float shift of outreach/shift coverage/documentation
PRN
FT BENEFITS:
Medical, Dental and Vision insurance
PTO + Sick Time
401k w/ company match
Tuition reimbursement
Life Insurance
Employee Discounts
Advancement opportunities
and more!
GENERAL RESPONSIBILITIES:
Peer Specialists will generally take the lead on engagement and may also conduct non-clinical assistance by providing support beyond the resolution of the immediate crisis. Must be willing to flex schedule according to the needs of the individual and mobile crisis team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Comply with all standards to ensure the health, safety and respect of individuals we serve
Act as a member of the MRT as scheduled and needed
Provide crisis follow-up services within 72 hours of crisis disposition
Complete face-to-face or telephonic follow-up with individuals, as assigned, after crisis response
Ensure individuals are linked with appropriate follow-up psychiatric, substance use, social, medical services and/or community resources before discharge
Complete documentation as required by Benchmark Human Services or state and federal regulations
Assist in the completion of safety plans, as directed by the clinician.
Attend advocacy and community meetings in the region to provide education regarding mobile crisis services
Assist the individual in identifying resources for recovery
Attend all scheduled training and staff meetings
Assist with crisis response as required, including face-to-face response within an average of 60 minutes
Report any suspected abuse, neglect or exploitation to supervisor or department head
Communicate needs of the individual, regarding social determinants of health to supervisor
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Required Knowledge:
Knowledge of standards and organization policies and procedures
Knowledge of health care privacy and confidentiality rules
Knowledge of standard health care business practices
Required Skills:
Must possess & demonstrate critical thinking skills
Skillful in use of computers & general office equipment
Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others.
Required Ability:
Provider manual crisis operations standards
Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation
Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict.
Ability to implement physical crisis intervention procedures when needed.
Expectations Regarding Quality and Quantity of Work:
Complete all notes/documentation for each Individual accurately and in a timely manner before the end of the work shift.
Utilize good judgment in providing treatment for individuals
QUALIFICATIONS:
Minimum Qualifications:
Must have high school diploma or GED.
Have lived experience with a minimum of 2 years of continuous recovery from a Serious Mental Illness and/or substance use disorder diagnosis
At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis.
Valid driver's license and auto insurance.
Valid CPR and First Aid Certifications
Must be computer literate
Certified as a Peer Specialist by at least one of the following credentialing entities: a. Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or a Certified Peer Recovery Specialist (CPRS); b. Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP) c. NAADAC, the Association for Addiction Professionals as a National Certified Peer Recovery Support Specialist (NCPRSS); d. Certified Wellness Coach e. Community Mental Health Associate certificate.
Preferred Qualifications:
Bachelor's degree in social sciences from an accredited college or university
Knowledge of community services and resources relevant to social determinants of health
EEO and Affirmative Action Employer, Veterans, Women and Individuals with Disabilities are Encouraged to Apply
Worksite address
coeur d'alene, ID, 83814, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.