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Job description
Function: UX Enablement / Product Analytics / Digital Adoption
Location: Remote (Must work EST hours, 9 AM – 5 PM)
Employment Type: W2 Contract (18+ months)
Pay Rate: $65.00–$70.00/hour (dependent on experience and client requirements)
Role Overview
We are seeking a Pendo Subject Matter Expert (SME) to serve as the strategic owner and day-to-day authority for the Pendo platform across internal and customer-facing applications. This role sits within the UX organization and plays a critical part in enabling teams to drive digital adoption, improve user engagement, and unlock actionable product insights through Pendo.
This is not a traditional UX Designer or Researcher role . Instead, the ideal candidate brings deep hands‑on experience with Pendo, strong UX fluency, and a proactive, ownership‑driven mindset. You will act as the first line of support, governance owner, and trusted advisor—helping teams understand how to use Pendo effectively and consistently to solve real problems.
What You’ll Do
Serve as the primary expert on Pendo, supporting teams with implementation, optimization, and troubleshooting
Act as the first line of support for Pendo‑related questions via Slack, email, and live working sessions
Proactively guide teams with recommendations, best practices, and real‑time problem solving
Jump into calls to walk teams through solutions and unblock progress
Governance & Best Practices
Co‑author, maintain, and enforce Pendo governance standards and documentation
Define and communicate best practices for in‑app guidance, analytics, and platform usage
Conduct regular audits to ensure compliance with standards and identify improvement opportunities
Adapt governance models to support multiple teams and platforms in a scalable, orderly way
Stakeholder & Product Partnership
Partner closely with UX, Product, Engineering, and Business stakeholders
Facilitate new application onboarding and access to the Pendo platform
Provide consistent, actionable product feedback to Pendo based on enterprise use cases
Keep stakeholder groups informed of upcoming initiatives and platform changes
Gather ongoing feedback to refine processes and improve enablement
Participate in regular working sessions, office hours, and stakeholder forums
Engage in early‑access programs and beta features, providing structured feedback
Advocate for platform enhancements that support enterprise‑scale usage, governance, and usability
What We’re Looking For
Required Qualifications
Deep hands‑on experience administering and scaling Pendo in a complex environment
Strong understanding of UX principles, workflows, and product development processes
Experience supporting multiple teams or applications within a shared platform
Proven ability to operate independently with minimal direction
Strong communication skills with the ability to explain complex concepts clearly
Demonstrated ownership mindset—sees problems, takes initiative, and drives solutions to completion
Preferred Qualifications
Experience defining governance models for analytics or digital adoption tools
Familiarity with in‑app guidance design, templates, and resource centers
Experience partnering with vendor product teams and account managers
Comfort working at a staff‑level scope , influencing without direct authority
Ideal Candidate Profile
Proactive, resourceful, and highly self‑directed
Comfortable acting as a trusted advisor and internal consultant
Balances strategic thinking with hands‑on execution
Passionate about enabling teams through better tools, processes, and data
The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $65.00 to $70.00/hr. Benefits available to full‑time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to
If you require assistance or an accommodation in the application or employment process, please contact us at
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.