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Job description
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The Director of People & Culture at Perlen House will lead our People & Culture initiatives in a transformative phase of hospitality excellence. This role is central to shaping a high-performance culture that aligns with organizational goals and supports innovative growth strategies.
As the People & Culture Director, you will serve as a trusted advisor to senior leadership and a member of the property's Executive Committee, while remaining hands-on in day-to-day execution given the property's single-site, pre-opening scale.
The Director of People & Culture will champion talent development, service culture, and organizational change and is accountable for driving and executing people strategies that elevate associate experience, drive operational excellence, and support long-term growth that will support a full-service, upscale guest and associate experience.
ESSENTIAL FUNCTIONS
Pre-Opening
Lead all People & Culture pre-opening initiatives, including workforce planning, organizational readiness, and staffing timelines aligned to the hotel's opening date.
In partner with Silver Ventures Corporate People & Culture; guide and implement recommended policies, procedures, interview standards, onboarding practices, and compliance processes for a newly opening hotel operation.
Stand up core HR systems and infrastructure (HRIS, applicant tracking, payroll/timekeeping) in partnership with Corporate IT and Finance.
Advocate for Perlen House's pre-opening staffing needs with the Silver Ventures Corporate Talent Attraction team, ensuring hiring plans and timelines reflect the property's operational readiness targets.
Strategic HR Leadership
Partner with senior leadership and Silver Ventures Corporate People & Culture team to guide and implement people strategies that align with transformation goals.
Translate high-level business objectives into people initiatives that foster a culture of productivity, innovation, and continuous improvement.
Talent Attraction & Development
Guide recruitment strategies to attract, develop, and retain top-tier hospitality talent.
Champion leadership development programs that build internal capabilities and support succession planning.
Culture & Employee Engagement
Serve as a steward of organizational culture, facilitating associate recognition, communication, and engagement initiatives.
Employee Relations & Compliance
Research and investigate workplace issues to discover facts, identify risk to the hotel, and facilitate resolution through structured employee relations processes.
Ensure compliance with applicable federal, state, and local employment law and uphold brand standards.
Collect and analyze exit interview data, turnover statistics, and absenteeism reports to identify trends and inform training or supervisory action.
Performance & Organizational Development
Implement organizational development programs in partnership with Silver Ventures Corporate People & Culture focusing on service transformation and operational agility.
Monitor individualized development plans and succession pipelines for key roles .
HR Operations & Compliance
Ensure HR policies, procedures, and practices comply with legal requirements and uphold brand standards.
Transformation & Change Management
Lead change management efforts tied to hospitality innovation and operational transformation.
JOB REQUIREMENTS & QUALIFICATIONS
Bachelor’s degree in Human Resources, Business Administration, or related field
8+ years of progressive HR leadership experience, including at least 3 years in a Director-level HR role within a full-service or upscale hotel; independent or lifestyle hotel experience a plus.
Fluent in English and Spanish (read, write, speak)
Hotel pre-opening experience strongly preferred.
Proven success in partnering with senior leadership and external stakeholders to drive culture and business transformation.
Exceptional interpersonal, communication, and leadership skills.
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Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.