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Job description
Overview
The People & Culture Partner is the strategic engine of our People function — embedded in the business to elevate leadership capability, strengthen culture, and drive performance across all venues.
This is not an HR role. This is a business partnership role with People expertise. You will serve as the go to contact for Venue Leaders ensuring they are ready for anything their day may bring.
People & Culture Partner (Director-Level Business Partner Role)
Reports to: Chief People Officer
Role Purpose
The People & Culture Partner is the strategic engine of our People function — embedded in the business to elevate leadership capability, strengthen culture, and drive performance across all venues.
This is not an HR role. This is a business partnership role with People expertise. You will serve as the go to contact for Venue Leaders ensuring they are ready for anything their day may bring.
Core Responsibilities
People Strategy & Leadership
Serve as trusted advisor to Operations and executive leaders
Translate business goals into People priorities and action plans
Coach leaders on accountability, engagement, performance, and development
Assist as needed with onboarding, offboarding, I-9 / E-Verify, personnel files, and HRIS accuracy
Assist as needed with benefits administration, life events, leaves, workers’ comp, and unemployment paperwork
Performance & Talent
Own performance management cycles, calibration, and talent reviews
Build leadership pipeline for OP, AOP, and KM roles
Ensure we are developing a bench for the Special Ops Team and developing that talent
Lead succession planning, development programs, and internal mobility
Compliance, Employee Relations & Risk
Lead complex employee relations cases and investigations
Partner with operators on terminations, performance actions, and sensitive matters
Ensure compliance and consistent application of People policies
Use Legal Resources when needed on complext issues
Maintain OSHA logs, injury reports, training records, and policy acknowledgements
Partner with insurance carriers and vendors on claims documentation and follow-up
Culture & Engagement
Champion the PopStroke Way
Design and execute engagement, recognition, and leadership communication strategies
Lead culture resets in new, growing, or struggling venues
Support recognition programs, celebrations, and internal communications
Assist with People initiatives, training days, and culture moments
Be a culture driver and resource for all leaders and venues
Operational Partnership
Partner with Recruiting, Ops, Training, and Special Ops teams
Support store openings, turnarounds, and leadership transitions
Analyze trends and provide executive-level insight
Ideal Candidate
8–12+ years in HRBP / People Partner / HR Director roles
Proven success in multi-unit hospitality, retail, or operations-heavy environments
Executive presence, high EQ, and strong business acumen
Known for building leaders, not just managing issues
Bachelors Degree Required
Masters Degree Preferred
Employment is contingent upon successful completion of a background check, where permitted by law.
About PopStroke
PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together.
At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.
We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.
This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.
Our Core Values
Make It Fun - If it’s not fun, rethink how we’re doing it. We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.
Bring the Energy - Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.
Roll Up Your Sleeves - See it. Fix it. Jump in. We are hands on problem solvers that jump in and become part of the solution. We leave things better than we found them.
Own It - Live your role with an owner’s mindset. We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.
Get Off the Hamster Wheel - Don’t repeat yesterday — rethink, improve, grow. We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.
These values are how we show up every day. This is what it means to live The PopStroke Way.
PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PopStroke is an Equal Opportunity Employer.
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Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.