About this opportunity
Performance Columbus Family of Dealerships lists this Performance Delaware Service Advisor opportunity in delaware, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
Are you looking for a career and not just another job? At Performance Chrysler Jeep Dodge Ram Delaware, we are looking for a motivated, customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact for customers throughout their service visit, helping them understand their vehicle's maintenance and repair needs while keeping them informed throughout the process. From the initial greeting through vehicle pickup, you will provide a knowledgeable, friendly, and transparent experience while building lasting customer relationships.
We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.
Apply today and take the next step in your career with Performance!
Employee Benefits Package
Competitive Compensation
Medical, Dental & Vision Insurance
HSA/FSA Health Options
Short- & Long-Term Disability Insurance
Life Insurance
401(k) Retirement Plan with Company Match
Paid Time Off
Paid Holidays
Employee Purchase Program
The Performance Impact
Exceptional • Team • Passion • Community Remember...a smile changes the delivery of everything.
Requirements
What You'll Do as a Service Advisor:
Welcome customers and build strong relationships throughout the service experience
Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs
Serve as the primary point of contact between customers and the service department
Clearly explain recommended maintenance, repairs, pricing, and expected completion times
Prepare accurate repair orders and provide clear, transparent estimates
Maintain consistent communication and follow up with customers regarding the status of their vehicles
Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently
Review additional maintenance or repair recommendations with customers and answer questions
Address customer concerns professionally and work toward timely, positive resolutions
Build lasting customer relationships that encourage repeat and referral business
Ensure customers receive an exceptional experience from arrival through vehicle pickup
As a Performance Team Member, You Will:
Put the customer and others first
Ask for help and give help
Create smiles
Engage and build relationships
Maintain an energetic, positive attitude and work well with others
Qualifications:
High school diploma or GED
Prior customer service, sales, account management, or related experience
Previous automotive dealership or service department experience preferred
Strong communication, relationship-building, and customer service skills
Ability to listen to customers, identify their needs, and clearly communicate service recommendations
Strong organizational, time-management, and follow-up skills
Ability to manage multiple customers and priorities in a fast-paced environment
Self-motivated with a strong drive to achieve results
Valid driver's license with an acceptable driving record
Ability to successfully complete a pre-employment drug screen
Worksite address
delaware, OH, 43015, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.