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Job description
LA MAISON JACQUEMUSJacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France. Dedicated to the memory of the designer's late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret's Parisian apartment (La Croisière).Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.ROLE OVERVIEWThe City Manager is a strong leader responsible for driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.The City Manager collaborates closely with the HQ team in Paris and, in the absence of a local HQ team, represents the Maison locally. In this role, the City Manager also leads the opening and ongoing operation of Bloomingdale's concession corner, in addition to the Soho flagship — managing both doors as a unified commercial and operational scope.TASKS AND RESPONSIBILITIESBusiness and Sales PerformanceDevelop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellenceDemonstrate leadership by playing an active role on the selling floor, coaching and motivating the teamManage and lead team efforts in clienteling focused on new client acquisition and retentionAnalyze and monitor store KPIs on a daily, weekly and monthly basis to implement action plans to achieve target KPIsPerform daily reporting and analysis and identify opportunities to improve performanceEnsure the highest level of customer serviceAnalyze performance by category and partner with the Merchandising team to validate action plans in order to drive positive and sustainable growthResponsible for P&L of the store incl overssing staff and running cost to maintain an healthy bottom line.Team LeadershipLead, coach, and motivate team to perform at their highest potentialCoach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordinglyManage performance reviews and development plans for all direct reportsEnsure all staff receives monthly, quarterly and annual feedbackEnsure behavior reflects the Jacquemus brand and people values, showing pride, enthusiasm, commitment and initiativeApprove and monitor store schedulesEnsure the integrity of payroll and the payroll processRecruit, develop and retain top talent; a translatable, pre-existing client book is a strong asset for this roleIdentify and cultivate high-potential profiles within the team, with structured development plans and clear career pathsVisual MerchandisingEnsure store visual merchandising standards are met and maintained across all doorsReview sales frequently and take action on visual merchandising to maximise salesStore OperationsEnsure compliance with corporate policies and proceduresPartner with Retail Operations to ensure inventory accuracy and shrink rates within company standards by regularly following up on operations and executing initiatives as neededLead Bloomingdale concession corners: coordinate pre-opening setup, staffing, training and operational readiness in partnership with the regional teamEnsure seamless day-to-day operation of both Bloomingdale's corners post-opening, including inventory management, brand standards compliance and performance reportingCRM & Client DevelopmentDrive the in-store shift from walk-in customer outreach to meaningful client relationship building, through a robust and proactive client development strategyLeverage a pre-existing network of local community relationships and cultural connections to introduce the Maison to new client communities in NYCPropose, develop and host commercially targeted in-store and off-site shopping events, with the ambition to activate at least monthly; events should be locally relevant, brand-consistent and P&L-positiveMaintain competitor market awareness across the NYC luxury retail landscapePROFILEAt least 5 years' experience in a luxury retail management roleProven track record of opening or significantly growing a retail location from an early stageExperience managing multi-door or concession retail environments is a strong advantageEstablished client book and local network in the NYC luxury market, or demonstrated ability to build one quicklyDemonstrated experience conceiving and executing profitable client events — both in-store and off-site — with regularityKnowledge of Microsoft Office and store operation applicationsAction-oriented; strong drive for resultsAbility to motivate others and build effective, complementary teamsStrong service orientation and client focusExcellent mediating, negotiating and conflict resolution skillsStrong oral and written communication skills in English; French a plus
Worksite address
new york, NY, 10001, US
Who can apply
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