This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Cape Coral, FL
nFull time
nR72519
nMake banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
nGENERAL FUNCTION:
nSelected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
nResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
nESSENTIAL DUTIES AND RESPONSIBILITIES:
nnnUse the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
n
nnMaintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
n
nnUtilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
n
nnPrimarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
n
nnEstablish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
n
nnConsistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
n
nnProvide guidance to CSRs with respect to the sales and referral process.
n
nnPromote customer satisfaction with a friendly, helpful demeanor and professionalism.
n
nnAct with confidence by answering customer questions and owning customer issues.
n
nnMaintain a position of trust and responsibility by keeping all business confidential.
n
nnFollow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
n
nnAdhere to established policies and procedures while opening/servicing the full range of Retail products.
n
nnParticipate in the consumer loan and bankcard process, owning sourced loans from application through closing.
n
nnParticipate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
n
nnKeep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
n
n nSUPERVISORY RESPONSIBILITIES:
nNone.
nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
nnnCollege degree or work experience providing transferrable skills, or, combination of education and experience.
n
nnExperience in the financial industry preferred.
n
nnDemonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
n
nnMust be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
n
nnAbility to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
n
nnDemonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
n
nnThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
n
n nWORKING CONDITIONS:
nnnNormal office environment.
n
nnExtending viewing of computer screens.
n
nnThis program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
n
nnTravel outside of the affiliate will be required for various classroom training sessions.
n
n n#LI-JH1
nPersonal Banker Associate I - Spanish speaking preferred
nAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
nThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
nOur extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
nLOCATION -- Cape Coral, Florida 33991
nAttention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
nFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
nIntroduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?
nFifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.
Worksite address
cape coral, FL, 33990, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.