This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Personal Banker
As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization's core values. You deliver exceptional Member service by accurately processing transactions, answering questions, and resolving account-related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify Members' financial needs, recommend appropriate solutions, and support Members in achieving their financial goals. You contribute to business development efforts by engaging in external events and community activities, and support branch operations through a variety of established activities and processes.
Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed
We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.
Possibilities Reimagined
We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity
We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Essential Functions
Provide prompt, courteous, and accurate service to Members in accordance with UFCU's values.
Respond and resolve member needs and service requests
Open consumer deposit accounts and Certificates of Deposit
Read and review credit reports with members
Process loan applications, financial transactions, and other service requests
Assess and anticipate member needs, and refer members to appropriate business partners
Provide notary and safe deposit box services
Assist with fraud disputes
Complete opening and closing procedures
Host tables, participate in events, and attend Select Employer Group (SEG) events
Connect members with internal business partners to help problem solve
Adhere to all company policies, procedures and business ethics codes Provide smooth onboarding experiences and digital tool adoption
Complete required regulatory Training as assigned.
Maintain strict adherence to and in compliance with all laws, rules, regulations and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
Knowledge/Skills/Abilities
Ability and desire to gain knowledge and skills in all personal banking areas including but not limited to Total Member Experience (TME), performing the ADAPT model, UFCU products and services.
Exceptional Member service provider
Strong understanding and ability to communicate the UFCU Way.
Strong ability to understand and adhere to financial institution compliance requirements
Extensive understanding of Credit Union products and services
Ability to navigate multiple systems efficiently
Ability to read, analyze and explain credit reports
Basic knowledge of mortgage process
Ability to manage lobby management software
Ability to research and identify resources leading to Member success stories.
Competencies
Demonstrating Member Obsession
Puts themselves in the Member's shoe
Looks for friction points o Makes it personalized and easy
Demonstrating Performance Excellence
Sets standards for elevating excellence
Ensures elevated quality
Takes responsibility
Conducts continuous improvement
Demonstrating Innovation
Challenges current thinking
Approaches change with a positive mindset
Experience
Minimum Requirements (Must have)
High School Diploma or GED
Minimum 6 months of experience in customer service and working in a team environment
Consultative sales experience
Preferred Requirements (Nice to have)
Bilingual English/second language
Financial institution experience
Lending experience
Experience working in fast-paced, high-volume environment
Motivational Fit
Culture Fit
Civic Responsibility
Continuous Improvement
Member Focus
Interdepartmental Cooperation
Personal Growth
Things You Need to Know Before You Apply
Physical Demands
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent
Sitting
Use of hands to finger, handle or feel
Use of hands and arms to reach
Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may involve periodic stressful conditions
This position has direct exposure to possible robbery
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
May occasionally move from one work location/branch to another
Public contact position, requiring appropriate professional appearance
Frequent computer use at a workstation up to two hours at a time
The noise level in the work environment is usually moderate
#INDUFCU
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.