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Job description
Associate Personal Banker (SAFE)Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.In this role you will:Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagementLead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutionsDrive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goalsSupport everyday banking needs, including new account openings, service requests, and credit applicationsPerform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standardsDemonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needsDeliver accurate, compliant service while exercising sound judgement within defined risk controlsCollaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertiseRequired Qualifications:6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectationsExperience building trust-based customer relationships through active listening, follow-up, and consistent engagementComfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needsDemonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experienceAbility to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is neededProven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experienceDemonstrated ability to follow policies and regulations while identifying and escalating risk concernsJob Expectations:Ability to work a schedule that will include SaturdaysSupport branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.This position is not eligible for Visa sponsorshipPosting Location(s):Avondale 300 Foushee St, Durham NC 27704Boulevard 2821 Durham Chapel Hill Blvd, Durham NC 27707Chapel Hill University 129 South Estes Dr, Chapel Hill 27514Durham West 2000 West Main St, Durham NC 27705Franklin Street 165 East Franklin St, Chapel Hill 27514Graham 233 S Main St, Graham, NC 27253Mebane 820 S Fifth St, Mebane, NC 27302North Duke 3600 North Duke St @ Horton Rd, Durham NC 27704Northgate 900 West Club Blvd, Durham NC 27701The Hub at RTP 1080 Hitchings Way Durham, NC 27703Timberlyne 101 Banks Dr, Chapel Hill NC 27514Woodcroft 4709 Hope Valley Rd, Durham NC 27707Posting End Date:27 Sep 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Worksite address
durham, NC, 27704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.