Personal Banker Gurnee IL

Job description

Associate Personal Banker (SAFE)

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.

You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.

In this role you will:

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement

Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions

Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals

Support everyday banking needs, including new account openings, service requests, and credit applications

Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards

Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs

Deliver accurate, compliant service while exercising sound judgement within defined risk controls

Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Required Qualifications:

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations

Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement

Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs

Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience

Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed

Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience

Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns

Job Expectations:

Ability to work a schedule that will include Saturdays

Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.

SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.

This position is not eligible for Visa sponsorship

Posting Location:

6577 GRAND AVE GURNEE IL 60031

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

$21.00 - $30.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Worksite address

waukegan, IL, 60087, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.