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Job description
Personal Banker II
We have an exciting opportunity for a Personal Banker II at the Stone Oak Banking Center. Whether you are continuing your banking career or ready to take the next step in customer service and relationship banking, this role offers the chance to build meaningful customer connections, strengthen your banking knowledge, and be part of a team that supports one another.
At Rio Bank, we believe great service starts with a strong team. Our employees support one another, take pride in their work, and genuinely care about the customers they serve.
You will work in an environment where people are approachable, teamwork comes naturally, and your contributions are valued. Whether you are helping a customer open an account, answering questions, or supporting the banking center during a busy day, you will have the guidance and support you need to succeed.
As a Personal Banker II, you will be a trusted resource for customers as they manage everyday banking needs and make important financial decisions. You will help customers open and maintain accounts, complete transactions, understand available banking solutions, and feel confident in their relationship with Rio Bank.
This role is a great opportunity to build on your banking experience, strengthen your customer service and relationship-building skills, and grow within a community-focused organization that values accuracy, teamwork, and personal service.
What You'll Do
Build relationships with customers by identifying financial needs and recommending appropriate banking products and services
Open and maintain consumer and business deposit accounts, including checking, savings, certificates of deposit, and related account services
Accurately process retail and commercial transactions, including deposits, withdrawals, transfers, payments, and check cashing
Educate customers on digital banking tools, account features, and available services to support and enhance customer experience
Maintain accurate documentation and follow applicable banking regulations, security procedures, and internal policies
Resolve routine customer questions and concerns professionally, escalating matters when appropriate
Partner with team members and other departments to support branch goals and provide consistent service
Maintain reliability, punctuality, and professionalism in daily responsibilities
A Day in the Life of a Personal Banker II
Your day may begin by preparing for customer appointments, reviewing account needs, or getting ready to assist customers at the banking center. Throughout the day, you may open accounts, process transactions, answer questions, and help customers understand the banking tools and services available to them.
You will work closely with your team, support branch operations, and take pride in delivering accurate, dependable service. Each day brings variety, along with opportunities to learn, solve problems, and build trust with the customers you serve.
What Success Looks Like
Create a welcoming and positive experience for every customer
Build trust through helpful conversations, follow-through, and dependable service
Process transactions, account documentation, and operational tasks accurately
Work collaboratively with your team to support customers and keep the banking center running smoothly
Show professionalism, attention to detail, sound judgment, and a willingness to keep learning
Work Schedule
Monday - Friday, 7:45 a.m. to 6:15 p.m. (hours vary)
What We're Looking For
Required
High school diploma or GED
One (1) or more years of customer service, sales, or banking experience, preferably in a financial institution
One (1) or more years of cash handling experience, preferably in a financial institution
Strong communication, interpersonal, and customer service skills
Strong attention to detail, problem-solving skills, and organizational abilities
Ability to work effectively in a team environment and manage multiple priorities
Ability to make sound decisions under pressure while maintaining professionalism
Preferred
Some college coursework or additional banking-related training
Knowledge of banking rules, regulations, products, and services
Bilingual abilities to support a diverse customer base
Why This Role Matters
Personal Banker II team members help customers feel welcomed, informed, and supported. By combining service, accuracy, and relationship-building, this role helps create the dependable banking experience customers expect from Rio Bank.
What You'll Gain at Rio Bank
Paid time off and paid holidays
Medical, dental, and vision insurance
401(k) plan with company match
Ongoing training and opportunities to grow your career
A supportive, team-oriented work environment
Opportunities to give back through community involvement
Equal Opportunity Employer
Rio Bank is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities.
Important Note
This posting is intended to provide a general overview of the role. Responsibilities may evolve based on business needs. Employment with Rio Bank remains at-will.
Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.