About this opportunity
The Rothenberg Law Firm LLP lists this Personal Injury Intake And Triage Specialist opportunity in township of lakewood, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
An established East Coast personal injury law firm is seeking a highly experienced Personal Injury Intake and Triage Specialist to work in-house with its call center team in Ocean County, New Jersey.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
The ideal candidate will be a seasoned personal injury paralegal, insurance adjuster, attorney, or retired attorney with extensive knowledge of personal injury claims and the judgment to evaluate potential cases quickly and accurately.
This is a hands-on, real-time position. The Triage Specialist will work directly with intake staff as calls and inquiries are received—helping them identify important issues, obtain the right information, prioritize potential cases, and direct each matter to the appropriate attorney, department, or next step.
Key Responsibilities
Review and triage new personal injury inquiries in real time
Recognize potentially valuable, urgent, or time-sensitive cases
Help intake staff ask the right questions and obtain critical information
Identify missing facts, records, documentation, and follow-up needs
Prioritize leads based on urgency, potential value, and firm criteria
Make routine triage and routing decisions within established guidelines
Direct matters promptly to the appropriate attorneys or departments
Escalate complex, high-value, or uncertain matters to the supervising partner
Monitor pending intakes and ensure that important opportunities do not fall through the cracks
Train and coach intake staff on personal injury issue spotting and effective questioning
Help improve the quality, consistency, speed, and accountability of the intake process
Work closely with the partner responsible for the call center
Qualifications
Significant experience handling or evaluating personal injury matters
Strong understanding of personal injury claims, liability, damages, insurance coverage, statutes of limitation, and case-value indicators
Background as a personal injury paralegal, claims manager, attorney, or retired attorney
Excellent judgment and ability to make timely, practical decisions
Strong leadership, communication, and xzgxqkn coaching skills
Ability to prioritize effectively in a fast-paced, high-volume environment
Detail-oriented, organized, responsive, and comfortable taking ownership
Able to work collaboratively with intake staff, attorneys, management, and firm partners
Must be available to work on-site in ocean County, New Jersey
This is an excellent opportunity for an experienced personal injury professional who understands what makes a strong case and can bring sound judgment, structure, and leadership to a busy intake operation.
Pay:
From $60,000.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Work Location: In person
Worksite address
township of lakewood, NJ, 08701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.