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Job description
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
nOur braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.
nReady to contribute to the success of our food solutions company? Apply now!
nLocation:
n726 N. Midvale Blvd - Madison, Wisconsin 53705
nPosition Summary:
nThis role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.
nHere’s what you’ll do:
nnnResponsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
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nnReview customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).
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nnEnsure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
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nnScan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
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nnFollow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
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nnReport customer issues, shorts, overages, damages to store management immediately.
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nnResearch and resolve customer complaints/problems in an appropriate and timely manner.
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nnResponsible to provide focused and effective customer service.
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nnImplement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
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nnFollow all PPE and Safety Guidelines
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nnFollow all Food Safety and Cleaning Expectations
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nnFollow Guest Experience Guidelines
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nnMay be assigned tasks in other departments based on customer experience need
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nnAdditional responsibilities may be assigned as needed
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n nHere’s what you’ll need:
nnnHigh school diploma or GED (preferred)
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nnOne year of retail or related experience preferred.
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nnStrong written and verbal communication skills; ability to communicate clearly and professionally with customers.
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nnStrong organization and prioritization skills.
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nnAbility to make decisions and solve problems.
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nnSuggestive Selling/Knowledge of Products
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nnDetail Oriented
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nnAbility to develop knowledge of products and store layout for efficient picking procedures.
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nnProficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).
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nnAbility to work a flexible schedule based on the needs of the department.
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n nPhysical Requirements:
nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
nAs part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
nSpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
nWe are not able to sponsor work visas for this position.
nCompany: Metcalfe's Market
nJob Area: Retail
nJob Family: Retail Stores
nJob Type: Full time
nReq ID: R89111
Worksite address
madison, WI, 53774, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.