About this opportunity
Robert Half lists this Group Account Director opportunity in morris county, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hybrid onsite in Morris County, NJ (also monthly travel to clients in Delaware)
Salary: $125-155K
The Account Director, Client Success is a senior, hands-on client leader responsible for the strategy, growth, profitability, and overall success of key client relationships. Serving as a trusted advisor, the Account Director develops a deep understanding of the client business and looks beyond immediate requests to identify needs, opportunities, and solutions that move the business forward. The role leads cross-functional teams and provides senior-level client counsel while remaining actively involved in the work to ensure strategy is translated into exceptional execution.
Key Responsibilities
Own overall account health, growth, profitability, and client satisfaction.
Serve as the senior strategic contact for key client relationships.
Develop business, marketing, and communications strategies.
Develop strategic briefs and lead briefing meetings with internal teams.
Lead annual business planning and growth initiatives.
Advise clients on marketing, creative, media, and customer engagement strategies.
Oversee integrated campaign planning across all channels and disciplines.
Oversee media investment decisions and channel allocation strategies.
Direct executive-level business reviews and planning sessions.
Interpret performance through a business lens and connect marketing results to organizational goals.
Lead scope development, contract negotiations, and agency compensation discussions.
Oversee creative presentations, production and campaign development.
Influence brand positioning, messaging strategy, and campaign architecture.
Manage Account Supervisors, Senior Account Executives, and broader account teams to ensure flawless execution across projects.
Support staff development, training, and onboarding.
Drive account growth through upselling, cross-selling, and strategic opportunity development.
Partner with agency leadership on staffing, forecasting, and operational planning.
Resolve complex client, financial, or organizational challenges.
Ensure the agency is maximizing profitability by adhering to resource goals and monitoring time against scope.
Support new business opportunities and RFP development as needed.
Actively network and attend events.
Demonstrate exceptional organization and prioritization, strong articulation, curiosity, decisiveness, and the ability to counsel and influence senior client stakeholders.
Remain close to both the client and the work - setting strategic direction while actively stepping into presentations, problem-solving, prioritization, and execution when needed to ensure the work gets across the finish line.
Serve as a trusted advisor who understands the client business beyond the immediate request and brings forward ideas, solutions, and recommendations that move the business forward.
Qualifications & Experience
8-12+ years of progressive account management and client leadership experience, preferably within an advertising, marketing, media, or integrated agency environment.
Demonstrated experience managing complex, integrated client accounts and senior-level client relationships.
Strong strategic thinking and business acumen with the ability to connect marketing recommendations to broader client business objectives.
Exceptional verbal and written communication skills with the ability to articulate ideas clearly, confidently, and persuasively.
Strong executive presence and the ability to counsel and influence senior client stakeholders.
Exceptional organizational and prioritization skills with the ability to manage multiple clients, workstreams, deadlines, and competing priorities.
Demonstrated ability to lead integrated teams while also being willing and able to remain close to the work and contribute directly when needed.
Strong command of account financials, including budgets, scopes, forecasting, resources, utilization, and profitability.
Ability to interpret data and performance reporting and translate insights into recommendations and action.
Highly curious, with a desire to ask thoughtful questions and fully understand the client business before reaching conclusions.
Decisive and comfortable making recommendations, solving problems, and moving work forward.
High standards for quality with a strong sense of ownership, accountability, and responsibility for client growth and retention.
Healthcare experience strongly preferred: systems, health networks, hospitals, or complex healthcare organizations.
Typical Experience
8 to 12 years
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.