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Job description
Hospital SpecialistOtsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. In its evolved customer engagement model, a Hospital Specialist engages healthcare providers (HCPs) using in-person, virtual, and digital tools, offering expertise on products and their approved conditions. This model enhances patient, caregiver, and HCP experiences by focusing on local care delivery, aiming to improve patient care and provide a superior experience. The "ecosystem approach" unifies account management, medical, patient access, and market access teams to engage with local healthcare systems, identifying opportunities to enhance the patient experience. This matrix model ensures coordinated and seamless care, supported by digital tools to bridge care gaps. These ecosystems are led by Area Business Leads and are organized into regional areas. Area Business Leads have significant autonomy to assess unique market priorities and tailor decisions to meet local customer needs. In the future, Otsuka aims to enhance customer engagement quality, accountability, and cohesion between patients and healthcare providers, with a focus on customer-centricity. The Hospital Specialist will report directly to the respective Area Business Lead, coordinating with cross-functional colleagues in Medical, Market Access, and Patient Support under appropriate guidelines. This individual will serve as the primary point of contact for HCP customers and should possess a broad range of expertise, capable of addressing complex on-label information based on approved content.Purpose: This position is designed to enhance customer engagement, thought leadership, and business planning within the organization. The role involves proactive outreach to healthcare professionals (HCPs), facilitating discussions, and elevating insights to inform strategic decisions.Key Responsibilities:Conduct proactive outreach to HCPs on topics such as product access, on-label information, and established patient care guidance.Engage customers through various virtual or digital tools and direct them to other colleagues (e.g., MSLs) as needed.Facilitate speaker programs and organize local provider groups for discussions on experiences and outcomes with local/regional leaders.Elevate opportunities and feedback to the Area Business Lead, including local market insights to inform local strategy and business goals.Key Sales Capabilities:Territory Analysis / Business Planning: Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.Selling Skills, Engagement & Account Pull Through: Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.Qualifications Required:2+ years of pharmaceutical or medical device sales experience.4+ or more years of experience working in a sales role with HCPs, ideally representing multiple products.Must reside within a commutable distance of 50 miles from the primary city in the sales territory.Field travel, by car, up to 70% of time depending upon size of ecosystem - potential for some overnight travel.Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Worksite address
san jose, CA, 95112, US
Who can apply
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