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Job description
Pharmacy Customer Care RepresentativeDo you love helping people? Are you the person who can turn a frustrating phone call into a positive experience?If so, we'd love to meet you!SynergenX Health is looking for warm, compassionate, and energetic Full-Time Inbound Pharmacy Customer Care Representatives to join our growing team.In this role, you'll be more than just answering phones. You'll be a trusted voice for our patients—helping them navigate questions, schedule appointments, and feel supported throughout their healthcare journey.Our work focuses on weight loss and hormone replacement therapy, giving you the opportunity to have meaningful conversations with patients and make a real difference in their experience.And don't worry if you're new to our specific healthcare environment—we provide two weeks of paid, on-site training to set you up for success.Why You'll Love Working With UsEvery conversation is an opportunity to help someone feel heard, supported, and cared for. You'll play an important role in helping patients move forward on their health and wellness journey.$19.50/hour plus a comprehensive benefits package designed to support you both personally and professionally.We're committed to developing our people. As you gain experience, you'll have opportunities to learn, grow, and advance within the organization.You'll be surrounded by a collaborative team that understands the importance of supporting one another and providing patients with an exceptional experience.Two weeks of paid, on-site training means you'll receive the tools, knowledge, and support you need to feel confident in your role.What You'll DoYou'll be one of the first people our patients connect with, so your voice, attitude, and willingness to help matter.Your day will include:Answering incoming patient calls and messages promptly, professionally, and with genuine care.Listening to patients, understanding their needs, and helping guide them to the right solution.Scheduling patient appointments accurately in our EHR system.Handling questions, concerns, and complaints with patience, professionalism, and good judgment.Routing calls and requests to the appropriate team members when needed.Documenting patient communications accurately in our CRM platform.Helping patients have a smooth and positive experience with our services.Supporting administrative tasks and jumping in to help the team when needed.Maintaining professionalism and confidentiality while handling sensitive patient information.You don't have to have every answer—you just need to care enough to find the answer. We're looking for people who genuinely enjoy helping others, communicate with confidence and empathy, and understand that sometimes the smallest interaction can make a big difference in someone's day.What We're Looking ForYou could be a great fit if you are:A high school graduate or have a GED.Experienced in a high-volume call center environment (1+ year in healthcare call center or front desk experience preferred).Experienced using CRM or EHR software (1+ year preferred).An excellent communicator who knows how to listen as well as speak.Comfortable handling multiple conversations, tasks, and priorities.Detail-oriented and able to accurately document information.Professional, dependable, positive, and solutions-oriented.Someone who stays calm and compassionate—even when a patient is frustrated.A team player who enjoys working in a collaborative environment.Able to successfully pass a routine criminal background check.ScheduleMonday–Friday | 11:00 AM–8:00 PMTraining: Two weeks of paid, on-site trainingEnjoy a consistent Monday–Friday schedule while building valuable experience in healthcare and patient care.Compensation & Benefits$19.50 per hourIn addition to competitive pay, you'll receive:Medical, Dental & Vision InsuranceShort-Term & Long-Term Disability$50,000 Life Insurance Policy401(k) with up to 5% company matchPaid Time Off, with annual increases6 Paid HolidaysTuition Reimbursement after 6 months of full-time employmentEmployee Service Discounts for you + oneTwo weeks of paid on-site trainingProfessional development and career advancement opportunitiesYour Next Opportunity Starts HereIf you're looking for a position where you can help people, build your healthcare career, work with a supportive team, and know that what you do matters, this could be the opportunity you've been looking for.At SynergenX Health, we're not just looking for someone to answer phones.We're looking for someone who cares. Someone who listens. Someone who brings positivity to every conversation. Someone who can make a patient feel like they're talking to a person—not a phone system.If that sounds like you, we'd love to have you on our team. Apply today and start your next chapter with SynergenX Health.
Worksite address
tomball, TX, 77375, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.