About this opportunity
PharMerica lists this Pharmacy Customer Service Specialist opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PharMerica is hiring full-time Pharmacy Customer Service Specialist in Raleigh, NC!
As a Pharmacy Customer Service Specialist, you will serve as a key connection between the pharmacy, facilities, providers, and healthcare teams. Youll answer questions, coordinate refills, delivery requests, gather patient information, assist with provider communications, and help resolve issues in a timely and professional manner. Remote Opportunity for North Carolina residents.
Training Location- PharMerica (Raleigh, NC) 4924 Green Road, Suite 101Raleigh, NC 27616
To ensure a successful transition into the role, all new hires are required to complete six weeks of mandatory, on-site training at our PharMerica location in Raleigh, NC. Candidates must be able to commute to the Raleigh location for the full duration of the initial training period. Upon successful completion of the six-week training period, employees will transition to a remote work arrangement, subject to meeting all training and performance expectations.
Health, Dental, Vision & Life Insurance - Comprehensive coverage
~ Company‑Paid Short & Long‑Term Disability - Peace of mind guaranteed
~ Flexible Schedules & Paid Time Off - Because balance matters
~ Tuition Reimbursement - We invest in your growth
~ License Fee Reimbursement - Weve got your pharmacy tech license fees covered
~At PharMerica, youll join a team that values diversity, fosters work‑life balance, and contributes to stronger communities. If youre passionate about service excellence and looking to make a real difference, wed be excited to welcome you into the PharMerica family!
Our Customer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
Answer all incoming contact center calls within defined response time standards
Document call details accurately in accordance with standard operating procedures
Provide information on products, services, retail locations, and service line inquiries based on customer needs
Meet established quality assurance standards and performance metrics
Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
Maintain flexibility to support varying duties and operational needs
High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment- Associates degree or higher and one (1) year of call center experience, or equivalent experience- Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred
Strong customer service orientation
Ability to manage multiple tasks and meet performance expectations
Knowledge of medical terminology, claims, and accounts receivable preferred
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients success. For more information, visit Follow us on Facebook, Twitter, and LinkedIn.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.