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Job description
Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
nAspirus Specialty Pharmacy in Wausau, WI is seeking a PHARMACY LIAISON to join our PHARMACY team!
nThe Pharmacy Liaison serves as a primary source of communication with patients, insurance payers, patient support foundations, physician and clinic offices, Patient Financial Services, drug distributors, and manufacturers. This position assists patients with access to resources to lessen the impact of medication therapy socially and economically.
nThis position represents Aspirus Pharmacies during initial phone contact by providing patients, patient families, insurance providers, physicians and other providers, clinic and office staff with information pertaining to the filling, processing, reimbursement, payment, and assistance with the provision of specialty pharmaceuticals.
nThis position also handles the technical dispensing duties within the pharmacy and provides support under the supervision of a licensed pharmacist, ensuring optimal pharmaceutical care.
nHOURS : Full Time or 1.0 FTE, 80 hours every pay period, 8-hour weekday day shifts
nDUTIES & EXPECTATIONS:
nnnIdentifies opportunities to improve patient experience and participate in projects/programs designed to enhance service delivery and patient satisfaction.
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nnIdentifies opportunities to improve the Environment of Care, patient and staff safety. Participates in projects and programs designed to create a safe environment to avoid error.
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nnMaintains department specific accountabilities as determined, maintained, and housed within each unit’s scope of service as applicable.
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nnMaintains compliance with all Aspirus policies and procedures, including but not limited to, Aspirus Employee Handbook, Aspirus Code of Conduct and Service Excellence Standards.
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nnAssist with onboarding and training new team members as needed.
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nnOperate pharmacy technology systems and electronic health records.
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nnPerform clerical tasks including documentation and vendor coordination.
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nnEnhance patient experience through service improvement initiatives
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nnDeliver exceptional customer service using clear, compassionate communication.
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nnDemonstrates effective oral and written communication and stays informed on departmental, facility and system updates.
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nnMay be required to travel to other Aspirus locations.
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nnUnder delegated authority from the Specialty Pharmacists, provides initial outreach to patients identified by providers to need specialty pharmaceutical therapy to promote Aspirus Pharmacies and support the patient’s emotional and financial needs
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nnMaintains excellent communication between patients, PBMs, dispensing pharmacy, and providers to support the dispensing of specialty pharmaceuticals
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nnProcesses Medication Prior Authorizations and navigates PBM Formularies to optimize medication selection
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nnContacts patients after initial outreach to ensure medication therapy is still necessary and can be processed for refills
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nnCollaborates with the clinic teams to provide necessary medication prior authorization support
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nnMaintains comprehensive knowledge of third-party insurance plans, PBM drug formulary requirements
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nnPerforms other duties as assigned within the unit’s scope of service.
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n nRequired Education:
nnnHigh School diploma, GED or equivalent
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nnMust be 18 years of age or older
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nnState Pharmacy Technician License/Certificate and completion of an accredited Pharmacy Technician Certification program
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n nPreferred Education:
nnnAssociate or bachelor's degree in healthcare or customer service-related field.
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nnNational Certificate (CPhT or equivalent)
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n nRequired Experience:
nnnExcellent customer service skills
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nnA thorough knowledge of drugs and medical terminology
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nnStrong communication and interpersonal skills
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nnOne of the following:
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nnA minimum of 1-year previous experience as a pharmacy technician
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nn1-year previous experience in a specialty pharmacy or PBM environment
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n nPreferred Experience:
nnnComfortable with technology and proficiency in Microsoft Word and Excel.
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nnStrong organizational skills
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nnStrong, expert-level knowledge of insurance requirements as well as co-pay assistance programs for each specific drug and/or disease state
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nnUnderstanding of 340B program and how it impacts the Specialty Pharmacy
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n nRequired Licensure:
nnnMichigan: Temporary license required before first day; full license within 365 days and continuously maintained by employee.
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nnMinnesota: Active Pharmacy Technician Registration required before the first day and continuously maintained by the employee.
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nnWisconsin: Pharmacy Technician Registration application must be completed before first day and fully obtained within six (6) months and continuously maintained by employee.
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n nEmployee Benefits
nnnFull benefits packages available for part- and full-time status.
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nnTime away from work accrual.
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nnRetirement plans available.
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nnWellness program for employees and their families.
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n nOur Mission : We heal people, promote health and strengthen communities.
nOur Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
nAs an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
nAspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
nClick here ( to learn more.
nPosition PHARMACY LIAISON - SPECIALTY PHARMACY
nLocation
nReq ID
Worksite address
wausau, WI, 54401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.