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Job description
Job Summary:
nThe Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.
nJob Responsibilities:
nnnOwns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
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nnDeploys and guide team members on the floor to meet productivity and service expectations, providing direction and coordination.
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nnEnables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
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nnChampions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
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nnMonitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
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nnBuilds and maintains strong working relationships with internal teams, support teams, and other partners.
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nnPerforms pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
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nnReports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
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nnSupports inventory processes such as ordering, unpacking, organizing, and storing
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nnpharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
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nnMaintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
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nnEarns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
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nnLeads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
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nnEnsures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).
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n nAbout Walgreens
nFounded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
nBasic Qualifications
nnnHigh school diploma/GED
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nnEarns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
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nnMust be fluent in reading, writing, and speaking English (except in Puerto Rico).
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nnBasic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)
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n nPreferred Qualifications
nnnExperience in pharmacy operations, distribution, fulfillment, or other related healthcareenvironments.
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nnFamiliarity with Walgreens pharmacy systems and workflows.
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nnStrong problem-solving skills with the ability to handle escalated issues.
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n nWe will consider employment of qualified applicants with arrest and conviction records.
nThe Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
nSalary Range: $18.75 - $25 / Hourly
Worksite address
mechanicsville, VA, 23116, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.