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Job description
Front Desk ReceptionistIowa Orthopedic Center is actively seeking a Physical Therapy Front Desk Float or (Patient Experience Specialist) to support orthopedic providers in delivering high-quality patient care. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees.Shift- five 8 hour shifts per week between the hours of 6:45AM-6PM. Monday through Thursday, Friday closes at 5PM instead of 6PM. Shifts usually consist of:6:45AM-3:15PM open shift8:00AM-4:30PM mid shift9:30AM - 6:00PM close shiftFloat between (Johnston, Ankeny, Waukee and Laurel physical therapy Locations)Must have daily reliable transportation.Key Responsibilities:Open the reception area in a timely manner and monitor lobby activities taking action as needed.Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.Answer telephone, greet and direct patients, salespeople and visitors.Enter and update information in WebPT and NextGen from documentation as required.Occasionally assist with insurance claim follow up and billing tasks.Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account BalancesBe proficient in operation of office equipment and report malfunctions immediately to supervisor.Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.Perform front office duties efficiently and correctly.Accept changes to the front desk procedure with an open mind and a positive attitude.Provide a role model for customer service and excellent patient care.Assist with other duties as assigned.Must be able to regularly attend work.Requirements:Prior face to face customer service experience and/or healthcare or health related field experienceBasic understanding of health insurance and medical billingPrior experience in a medical office is preferredCustomer service and the desire to serve our patients and co-workers with a positive attitude.Ability to add, subtract, multiply, and figure percentages on a calculator.Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion.Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.Demonstrate willingness to accept new responsibilities.Excellent communication skillsWhy Choose Iowa Ortho?At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:Innovation that Drives Positive Outcomes (I)Motivation for Exceptional Care (M)Passion for Quality in Everything We Do (P)Accountability Through Open and Honest Communication (A)Commitment to Continued Growth (C)Teamwork (T)Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.Professional Growth: Opportunities for career advancement and continuous learning.Join our team and be a part of our commitment to delivering gold-standard healthcare!
Worksite address
waukee, IA, 50263, US
Who can apply
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