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Job description
Patient Scheduling Call Center AgentThe Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.Now hiring for FULL TIME! (No Weekend Requirement)Hours:8:30am-5pm CST9:30am-6pm CST10:30am-7pm CSTTraining schedule is full-time for the first 3 weeks. Qualified candidates must be able to train Monday - Friday 8am-4:30pm CST for the first 3 weeks.Duties and Responsibilities:Answering incoming calls in a timely and professional mannerScheduling all patient appointments for the physician practices including cancellations and changesInsurance verification and verification of patient demographicsSelecting accurate insurance carrier plans and informs the patient of any carrier that is out of networkProviding Good Faith Estimates upon patient requestQualifications Needed:One year of call center customer service experience highly preferredThis Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare HospitalThis position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metricsParallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsNote: Eligibility for benefits may vary by location.Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Good people beget good people."- Dr. Thomas Frist, Sr.HCA Healthcare Co-Founder
Worksite address
asheville, NC, 28801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.