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Job description
Please note: a resume is required for this position
Pay Rate: $27.50 an hour
SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities ensuring conformance to standards, policies and procedures
Promote positive team member and guest relations
Assess table games activity and guest evaluations and communicate with surveillance
Monitor equipment to assure tables are in good repair and gaming devices meet standards
Responsible for money transactions on assigned games
Operate the table games data application
Ensure that comp guidelines are followed
Complete pit counts and reports
Process jackpots and complete required IRS forms
Assist Table Games trainer with dealer school training, departmental training or other trainings when needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:High School Diploma/GED or equivalent experience
1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures
Preferred:Understanding of Table Games Yield management
Knowledge in advantage play recognition such as basic strategy and card counting systems
Skills
Required:Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Strong conflict resolution skills
Abilities
Required:Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING Treasure Island guest service training
TIPS training and certification
Effectively Handling Harassment training
Title 31 training and certification
Must be certified as a Table Games Supervisor in accordance with the Tribal compact
Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training
Any position-related training as determined by department manager
PHYSICAL DEMANDS Must be able to stand for long periods of time with infrequent amounts of walking and sitting
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 10 pounds occasionally
WORKING ENVIRONMENT Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.