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Job description
Description
The HR Technology Platform Manager owns the strategy, roadmap, governance, reliability, and continuous improvement of the HR Technology ecosystem. This role serves as the primary bridge among HR, Technology, Finance, Risk, and external partners, translating business priorities into a disciplined multiyear platform roadmap and measurable outcomes. The manager leads cross-functional delivery from discovery and business case development through design, testing, deployment, adoption, and stabilization, while building a scalable operating model for releases, integrations, data, controls, and support.
Primary responsibilities include
Serve as the accountable platform lead and engagement partner for HR leaders, product owners, technology teams, and vendors; establish clear decision rights, priorities, service expectations, and escalation paths.
Lead end-to-end delivery of HCM initiatives, including discovery, requirements, solution options, business cases, planning, configuration oversight, integration, testing, change readiness, deployment, stabilization, and benefits realization.
Direct quarterly release readiness and regression testing, assess feature impacts, coordinate stakeholder decisions, and drive adoption of relevant Oracle capabilities, including Redwood user experiences and automation opportunities.
Establish and operate platform governance, release management, intake, prioritization, change control, and production-readiness practices that improve delivery predictability, quality, transparency, and cross-functional alignment.
Lead internal team members and delivery partners, including business analysts, developers, configuration specialists, architects, and vendors; set outcomes, manage capacity, remove barriers, and develop talent.
Identify opportunities to simplify processes and apply AI-enabled automation responsibly to improve HR service delivery, employee experience, decision support, and operating efficiency.
Manage platform budgets for one or more neighborhoods.
Bachelor's degree in Software Engineering, Computer Science or related Technology discipline
10+ years of progressive HR technology, HRIS, product management, enterprise applications, or related experience, including leadership of complex, enterprise-scale HCM initiatives.
5+ years leading teams, workstreams, platforms, or portfolios with accountability for roadmap, delivery, operations, stakeholder outcomes, and vendor performance.
Demonstrated success owning an enterprise HCM platform or comparable SaaS HR ecosystem, such as Oracle HCM Cloud, Workday, ADP, or UKG, across strategy, implementation, releases, integrations, and ongoing support.
Experience establishing or operating HRIT governance, release management, demand intake, prioritization, testing, change control, and production support practices.
Strong knowledge of enterprise HR processes and data across several domains, such as Core HR, recruiting, compensation, talent, performance, learning, payroll, benefits, or contingent labor.
Proven people leadership and vendor management skills, with the ability to build capable teams, develop talent, negotiate priorities, and drive accountability without relying solely on direct authority.
Hands-on experience with end-to-end software development of complex multi-tiered systems in an agile environment
Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
Strong communication skills; ability to facilitate technical conversations with non-technical stakeholders
Experience with Oracle HCM Cloud platform
Experience in a regulated, financial services, healthcare, or other complex enterprise environment.
Experience transitioning between major HCM platforms and rapidly applying transferable product, governance, integration, and operating-model expertise.
Experience supporting mergers, acquisitions, global expansion, or large workforce transformations.
Experience designing AI-enabled HR services, virtual agents, intelligent automation, or responsible AI controls.
Ability to communicate across all levels in the organization
Required Qualifications
Bachelor's degree in Software Engineering, Computer Science or related Technology discipline
10+ years of progressive HR technology, HRIS, product management, enterprise applications, or related experience, including leadership of complex, enterprise-scale HCM initiatives.
5+ years leading teams, workstreams, platforms, or portfolios with accountability for roadmap, delivery, operations, stakeholder outcomes, and vendor performance.
Demonstrated success owning an enterprise HCM platform or comparable SaaS HR ecosystem, such as Oracle HCM Cloud, Workday, ADP, or UKG, across strategy, implementation, releases, integrations, and ongoing support.
Experience establishing or operating HRIT governance, release management, demand intake, prioritization, testing, change control, and production support practices.
Strong knowledge of enterprise HR processes and data across several domains, such as Core HR, recruiting, compensation, talent, performance, learning, payroll, benefits, or contingent labor.
Proven people leadership and vendor management skills, with the ability to build capable teams, develop talent, negotiate priorities, and drive accountability without relying solely on direct authority.
Hands-on experience with end-to-end software development of complex multi-tiered systems in an agile environment
Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
Strong communication skills; ability to facilitate technical conversations with non-technical stakeholders
Preferred Qualifications
Experience with Oracle HCM Cloud platform
Experience in a regulated, financial services, healthcare, or other complex enterprise environment.
Experience transitioning between major HCM platforms and rapidly applying transferable product, governance, integration, and operating-model expertise.
Experience supporting mergers, acquisitions, global expansion, or large workforce transformations.
Experience designing AI-enabled HR services, virtual agents, intelligent automation, or responsible AI controls.
Ability to communicate across all levels in the organization
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
11/30/2026
Worksite address
stamford, CT, 06925, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.