About this opportunity
PENN Entertainment lists this PLAYER SERVICES ASSISTANT MANAGER opportunity in bangor, Maine. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We're Changing Entertainment. Come Join Us.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.We Love Our Work.Maintain thorough knowledge of player tracking system and its components and suggest improvementsResponsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potentialDevelop employee retention programs for operational areasOversee bi-weekly payroll for Players AreaParticipate in promotional activities of the Marketing DepartmentWork with the Database Administrator to ensure the integrity of player information maintained in the databaseOversee the fulfillment of patron requests for information on a daily basisField guest complaints and inquiriesProcess purchase orders and check requests for the Players' AreaCommunicate all promotion and event details in a timely mannerCoordinate event details with various departmentsCoordinate signage needed to promote and facilitate eventsProduce and communicate promotional and events calendarPrepare the supervisor schedule and oversee the representatives schedule to ensure that it is consistent with the company's goals and financial objectivesPerform work of subordinates, as necessaryDevelop and maintain good rapport within the Marketing Department, other departments and with our external guestsCreate and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guestsReward, recognize, coach and counsel department employeesBring Us Your Best.Bachelor's degree (B.A./B.S.) from an accredited four-year college or university is preferredMust be proficient in Microsoft applications (Excel, Access, Word)Develop and lead a high performance department to include at least one internal successor to the Player Services Supervisor roleMaintain accurate and timely documentation of employee performance and department incidentsPhysically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spacesStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment. Follow us.Equal Opportunity EmployerStarting Salary$45,500 to $50,000 Annually
Worksite address
bangor, ME, 04401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.