About this opportunity
PB consulting lists this PLM Applications Support Engineer opportunity in Atherton, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Roles & Responsibilities
Provide L2/L3 support for 3DEXPERIENCE and ENOVIA PLM applications.
Troubleshoot and resolve application, integration, performance, and system issues.
Support integrations between ERP, SolidWorks, CATIA V6, and 3DEXPERIENCE platforms.
Perform root-cause analysis and implement permanent solutions for recurring issues.
Analyze and resolve MS SQL performance issues , including database slowness, locking, and data-related problems.
Support Windows Server environments hosting PLM applications.
Develop, maintain, and troubleshoot custom solutions using Java and JSP .
Support DSLS (Dassault Systèmes License Server) , including licensing and connectivity issues.
Collaborate with business stakeholders and technical teams to understand requirements and deliver effective solutions.
Support application upgrades, enhancements, testing, releases, and deployments .
Maintain technical documentation, support procedures, and knowledge articles.
Follow established ITIL, incident, problem, and change-management processes .
Identify opportunities for automation, optimization, and continuous improvement of PLM applications.
Provide technical guidance and contribute to knowledge sharing across support teams.
Required Qualifications & Skills
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technology discipline .
6+ years of relevant experience in PLM, enterprise application support, or related IT environments.
4+ years of hands-on experience with:
ENOVIA / 3DEXPERIENCE
ERP, SolidWorks, and CATIA V6 integrations
Java / JSP
Windows Server Administration
Strong working knowledge of 3DEXPERIENCE and CATIA V6 .
Good knowledge of MS SQL for performance troubleshooting, database locking, and data analysis.
Knowledge of DSLS / Dassault Systèmes licensing .
Experience in L2/L3 application support, incident management, troubleshooting, and root-cause analysis .
Preferred Skills & Competencies
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent communication and stakeholder-management skills.
Customer-focused and service-oriented approach.
Ability to work independently, prioritize tasks, and manage multiple issues effectively.
Ability to learn new technologies and adapt to changing business requirements.
Experience in requirements gathering, functional analysis, and translating business needs into technical solutions .
Ability to collaborate effectively with cross-functional, geographically distributed, and global teams .
Strong ownership, accountability, and commitment to service quality.
Experience working in an ITIL-based application support environment is preferred.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.