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Job description
Plumbing Department Manager
Location: Phoenix, AZ
Pay: $110,000-$150,000 per year, plus performance bonuses
Schedule: Monday-Friday, 7:00 AM-5:00 PM
On-Call: Rotating availability for emergency support
Lead the People, Projects, and Performance of Our Plumbing Department
We are seeking an experienced Plumbing Department Manager to oversee the daily operations, project coordination, and administrative functions of our plumbing division.
This position isn't responsible for running jobs. You will support technicians on difficult jobs, maintain visibility into active projects, oversee dispatch and scheduling, and ensure the department remains organized, accountable, and profitable.
The ideal candidate will have hands-on plumbing knowledge, project management experience, and the administrative skills needed to manage job costing, proposals, personnel reviews, and payroll documentation.
What We Offer
Annual salary of $110,000-$150,000, based on experience
Performance-based bonus opportunities
Stable, full-time leadership position
Direct influence over the growth and success of the plumbing department
Supportive company leadership and administrative team
Long-term professional growth as the company expands
What You'll Do
Lead, coach, and hold plumbing technicians accountable for quality, productivity, and customer service
Provide technical support when technicians encounter difficult or complex jobs
Serve as an escalation point for customer concerns and job-related issues
Maintain visibility into schedules, materials, labor needs, deadlines, and outstanding items
Assist with preparing quotes, estimates, and proposals for small and large projects
Review job scopes and coordinate communication between technicians, customers, dispatch, and leadership
Identify delays, cost concerns, or staffing issues before they affect project completion
Review completed jobs for accuracy, profitability, and coaching opportunities
Directly oversee the dispatcher and plumbing department assistant
Complete job costing and review labor, materials, margins, and project performance
Review estimates, invoices, timecards, job notes, and departmental records
Monitor departmental KPIs and report on staffing, workload, productivity, and profitability
Develop processes that improve communication, efficiency, and accountability
What You'll Bring
At least five years of professional plumbing industry experience
Plumbing project management experience is required
Previous experience supervising plumbing technicians or managing a service department
Strong knowledge of plumbing service, repair, installation, and project requirements
Ability to provide technical guidance on complex plumbing jobs
Experience preparing estimates, proposals, scopes of work, or project pricing
Experience with job costing, margin review, payroll documentation, and operational reporting
Strong leadership, organization, communication, and follow-through
Ability to manage multiple employees, projects, and deadlines
ServiceTitan or similar software experience is strongly preferred
Valid driver's license and acceptable driving record
Why This Position Matters
A successful plumbing department needs a leader who understands the work, manages the details, and gives employees the direction and support needed to succeed.
If you are an experienced plumbing leader who can effectively manage people, projects, and department performance, we encourage you to apply.
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
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Worksite address
chandler, AZ, 85249, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.