Job description
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You’ll Do
You'll own the operational backbone of Ascent's Program Management Office. Every technology request across the business comes through the front door you run, the standards our delivery teams work to are the ones you maintain, and the weekly picture our executive team sees is the one you build. Reporting to the Director of the PMO, you'll work alongside delivery managers, engineering leaders and senior stakeholders to keep the machine running so the rest of the PMO can deliver.
Intake and Prioritization
Own work intake as the single front door for all IT work, triaging every request through classification, routing and handoff
Lead executive communication on intake and work prioritization, giving senior leaders a clear view of what has been accepted, what is queued and the reasoning behind sequencing decisions
Facilitate scoping and feasibility sessions with technical leadership, sizing and qualifying new requests before they enter the portfolio
Governance and Delivery Standards
Maintain the delivery framework that sets project management engagement thresholds for every IT project
Own the PMO methodology, standard operating procedures and templates the rest of the organization works from
Run the risk register, change advisory board and release governance, including the release cadence
Own the SDLC workflow and Agile ways of working across delivery teams, from workflow and quality gate design in Jira through coaching and continuous improvement
Facilitate recurring cross-team syncs and a scrum of scrums, aligning delivery status, dependencies and technology decisions across IT functions
Executive Reporting
Produce the weekly major project status report for the executive leadership team, sourcing updates across the portfolio, chasing what is missing and issuing it on a fixed cadence
Maintain the intake and delivery dashboard that gives the organization a live, self-serve view of every request in flight
Own monthly capacity reporting, collecting allocations from area leads across Technology and feeding the capital project calculation to Finance
Tooling and Automation
Administer Jira and Confluence across the enterprise, covering workflow and scheme design, automation rules, permissions, licensing and data integrity
Build and maintain automations that surface stale work, failed quality gates and blocked items before they become escalations
Use agentic AI to automate reporting and analysis, and bring new capability into how the PMO works
Communication, Enablement and Vendors
Own IT-wide communications, including the monthly newsletter, the weekly digest and the product update forum
Run office hours and build the training material that keeps delivery teams working to standard
Manage vendor relationships and contracts alongside the Director of the PMO, covering renewals, scope and performance against agreement
What You’ll Bring
Required Qualifications
Six or more years in PMO operations, project coordination or delivery operations
Deep hands-on Jira and Confluence administration experience
Strong process design, governance and documentation skills
Strong working knowledge of Agile delivery practices and the software development lifecycle, including workflow design and quality gates
Excellent written communication for executive and organization-wide audiences
Experience presenting priorities, trade-offs and sequencing decisions directly to senior leadership
Experience facilitating recurring forums with senior stakeholders
AI Fluency
Agentic AI is part of how this team works. We are looking for someone who already treats it as a daily tool.
Comfortable using agentic AI as a working tool rather than an occasional experiment
Experience automating reporting, analysis or documentation with AI, and the judgment to know where it should not be used
Discipline to validate AI output before it reaches an executive audience
Willingness to build AI into PMO processes
Preferred Qualifications
Experience supporting an executive or C-suite reporting cadence
Agile coaching or enablement experience
Vendor and contract management experience, including renewals and performance oversight
PMP, portfolio management, Lean, Agile, or process improvement certification.
Strong analytical, communication, process leadership, stakeholder influence, and systems-thinking skills.
Ascent’s Competitive Benefits
401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay
Salary Range: $90,000 - $115,000Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.